Records and Registration Coordinator - Veteran Affairs Educational Benefits

Careers at SUSLA

POSITION SUMMARY

The Records and Registration Coordinator - Veterans Affairs Educational Benefits serves as the primary contact person for students eligible to receive VA benefits and those seeking student enrollment and/or degree verification.

RESPONSIBILITIES:

This position plans, organizes and manages all of the activities related to processing Veterans' educational benefits and enrollment verifications, to include:

• Administer the Veterans' Educational Program to include: compiling and entering information into VA-ONCE; notifying VA of students' progress and academic status; updating and maintaining office calendar of reports for VA requests; preparing information regarding VA benefits for publication; maintaining inventory of VA specific forms; receiving and implementing changes received by VA; preparing application for reapproval of Institutions of Higher Learning Degree Programs for submission to VA; attending training seminars to aid to the adherence of policies and procedures; advising students about problems with their VA; updating and maintaining the office database of VA students; serving as the VA Work-study Coordinator.
• Assists with the registration process, commencement and other office activities, to include, but not limited to, student enrollment and degree verifications, the process for file completion verification, printing schedules and unofficial transcripts, processing drop/add, overloads, withdrawals, grade change requests and other student data update requests, checking forms and materials for completeness, correctness and the presence of necessary information.
• Enforces polices of the University, Board of Regents, Board of Supervisors, AACRAO and FERPA as it relates to student records (e.g., grades, registration, data, maintaining transcripts, mid-term verification, IPEDS, National Student Clearinghouse, etc.)
• Performs other job related duties as assigned.

REQUIRED EDUCATION AND EXPERIENCE:

• Associate's degree and three years of general office work experience, preferably in higher education. Additional work experience may be substituted for college on a year-for-year basis.
• Must possess strong interpersonal, oral and written communication skills.
• Excellent organization, planning and prioritization skills are essential.
• Demonstrated understanding of the application of technology to deliver records and registration services. Proficient in Microsoft applications (Word, Excel, PowerPoint, etc.).
• A proven record in working successfully with diverse populations.
• Ability to collaborate effectively with university departments and cross-functional teams.
• Must have a profound interest in working with young adults, positive attitude, ability to plan and adapt to change, customer service oriented, highly motivated, goal oriented, attentive to detail, well organized, and able to manage multiple priorities and work well under pressure.
• Evening and weekend work and some travel are required.

PREFERRED QUALIFICATIONS:

• Familiar with the Ellucian (Banner) Student Information System is preferred

COMPENSATION: $43,888

TYPE: Full-time

APPLICATION DEADLINE: Review of applications begins August 10, 2026 and continues until position is filled.

• The application can be filled out online at SUSLAs Application for Employment
• *Note: If you are an internal candidate, please fill out the Internal Employment Application.

Please attach cover letter, resume, transcript(s), and three references to application.

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

Reasonable accommodations may be made to enable individuals with disabilities to perform the duties.

Criminal background check and reference verification is required.

Southern University at Shreveport, an institution within the Southern University and A & M System, seeks to provide quality education for its students, while being committed to the total community. This institution prepares students for careers in technical and occupational fields; awards certificates, diplomas and associate degrees; and offers courses and programs that are transferable to other colleges and universities. Dedicated to excellence in instruction and community service, this open enrollment institution promotes cultural diversity, provides developmental and continuing education, and seeks partnerships with business and industry.

Title IX is a federal law that prohibits discrimination on the basis of sex in any federally funded education program or activity. Title IX prohibits use of federal money to support sex discrimination in education programs and provides individuals protection against such practices.

In compliance with federal law and USDOE federal guidance, including provisions of Title VII of the Civil Rights Act of 1964 (Title VII), Title IX of the Education Amendments of 1972 (Title IX), Section 503 and 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act (ADA) of 1990, the ADA Amendments Act of 2008, the Age Discrimination in Employment Act of 1967 (ADEA), Executive Order 11246, Executive Order 13988, the Vietnam Era Veterans Readjustment Assistance Act of 1974 as mended by the Jobs for Veterans Act, the Uniformed Services Employment and Reemployment Rights Act, as amended, and the Genetic Information Nondiscrimination Act of 2008, an institution of the Southern University System shall not discriminate against individuals on the basis of their race, sex, sexual orientation, gender identity, gender expression, religion, color, nation or ethnic origin, age, disability, military service, covered veteran's status, or genetic information in its administration of education policies, programs, or activities; admission policies; scholarship and loan programs; athletic or other institution-administered programs; or employment.

As part of their commitment to maintaining a community free of discrimination, and in compliance with Title IX's mandate, institutions of the Southern University System shall address allegations of power-based violence and sexual misconduct, including sexual harassment and sexual assault, in a timely and effective manner. Further, institutions of the Southern University System will provide resources as needed for affected persons (Reporters, Complainants, Respondents, and third parties within the institution's community) and will not tolerate retaliation against any person who reports or participates in the investigation of alleged power-based violence or sex/gender discrimination.

In accordance with the requirement of Title II of the Americans with Disabilities Act of 1990 and its Amending Act of 2008 (collectively "ADA"), the Southern University System (System) will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities. The System does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the ADA. The System will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in the System's programs, services, and activities, including qualified sign language interpreters, assistive listening devices, documents in Braille, and other ways of making communications accessible to people who have speech, hearing, or vision impairments. The System will make reasonable modifications to policies, procedures, and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities. Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a program, service, or activity of the System, should contact the ADA Coordinator. The ADA does not require the System to take any action that would fundamentally alter the natures of its programs or services or impose an undue financial or administrative burden. Complaints that a program, service, or activity of the System is not accessible to persons with disabilities should be directed to the ADA Coordinator.