JOB TITLE: Records Clerk
DEPARTMENT: Police, City of Madison
JOB SUMMARY: This position is responsible for performing customer service, records management, and general clerical duties involving the maintenance, processing, and safeguarding of department records and information.
MAJOR DUTIES:
o Greets visitors and answers telephone; provides information and assistance, takes messages, and refers to appropriate personnel.
o Enters citation data; prepares city citations for court; verifies accuracy and completeness.
o Receives and posts payments for fines.
o Copies and disseminates accident reports.
o Provides assistance to the Municipal Court Clerk as needed.
o Maintains department files and records.
o Performs other related duties as assigned.
KNOWLEDGE REQUIRED BY THE POSITION:
o Knowledge of modern office practices and procedures.
o Knowledge of computers and job related software programs.
o Knowledge of court policies, procedures, and standards.
o Skill in operating such office equipment as a computer, copier, and scanner.
o Skill in the provision of customer services.
o Skill in public and interpersonal relations.
o Skill in oral and written communication.
SUPERVISORY CONTROLS: The Police Chief assigns work in terms of somewhat general instructions. The supervisor spot-checks completed work for compliance with instructions and established procedures, accuracy, and the nature and propriety of the final results.
GUIDELINES: Guidelines include the Georgia Law Enforcement Guidebook, open records regulations, court procedures, and department and city policies and procedures. These guidelines are generally clear and specific, but may require some interpretation in application.
COMPLEXITY: The work consists of related clerical and customer service duties. Frequent interruptions contribute to the complexity of the position.
SCOPE AND EFFECT: The purpose of this position is to perform clerical and customer service duties in support of the management of department records. Success in this position contributes to the efficiency of department operations.
PERSONAL CONTACTS: Contacts are typically with co-workers, representatives of other law enforcement agencies, court personnel, and members of the general public.
PURPOSE OF CONTACTS: Contacts are typically to give or exchange information and provide services.
PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, bending, crouching, or stooping. The employee occasionally lifts light or heavy objects, climbs ladders, uses tools or equipment requiring a high degree of dexterity, and distinguishes between shades of color.
WORK ENVIRONMENT: The work is typically performed in an office.
SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.
MINIMUM QUALIFICATIONS:
Pay: From $16.39 per hour; $34,083.50 annual salary
Benefits:
Work Location: In person