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IT Management Jobs in Chicago, IL

Records & Information Governance Operations Manager

Opensity Solutions

Chicago, IL

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JOB DETAILS
SKILLS
Best Practices, Capacity Load, Communication Skills, Cost Control, Cross-Functional, Customer Relations, Customer Satisfaction, Customer Support/Service, Document Management, Enterprise Sales, Equal Employment Opportunity (EEO), Leadership, Legal, Lift/Move 40 Pounds, Maintain Compliance, Meet Sales Quota, Onboarding, Operations Management, Organizational Skills, People Management, Policy Implementation, Records Management, Relationship Management, Reporting Skills, Sales Management, Standard Operating Procedures (SOP), Standards Development, Team Lead/Manager, Team Player, Technical Operations, Technical Support, Training Program Development, Willing to Travel, Writing Skills, iManage
LOCATION
Chicago, IL
POSTED
1 day ago

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

We're seeking a results-driven leader to oversee Records and Information Governance (RIG) operations across multiple clientsites nationwide. This hybrid role ensures consistent implementation of firm-wide RIG initiatives, drives operational excellence, and fosters strong client relationships.

What You'll Do

  • Lead and manage RIG teams and operations across multiple offices.
  • Partner with Enterprise Account Director to achieve revenue goals, control costs, and deliver exceptional client service.
  • Develop and implement training programs to support staff performance, engagement, and professional development.
  • Serve as the primary point of contact for client operational issues and relationship management.
  • Develop Standard Operating Procedures, oversee site or process audits, to ensure compliance with firm implemented IG policies.
  • Prepare monthly reports and assist with annual business reviews.
  • Support recruiting efforts and drive onboarding plan for new hires.
What We're Looking For
  • Experience: 2+ years in Records & Information Management (RIM) or IG, preferably in a legal environment but all professional organizations considered
  • Experience: 5+ years of direct supervisory experience
  • Skills: Strong leadership, communication, and organizational skills; ability to write SOPs and share best practices.
  • Technical Knowledge: Familiarity with RIM/IG software (FileTrail, iManage Records Manager, iCompli) and Document Management Systems (iManage, NetDocs).
  • Education: Bachelor's degree preferred but not required
  • Ability to travel as needed; both regionally and nationally
  • Ability to lift or move 40 lbs. or greater
  • Ability to walk, bend, kneel, stand or sit for an extended period of time
  • Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs
Why Join Us?
  • Work with a cross-functional team of RIG experts, operations, and technology professionals.
  • Opportunity to shape and standardize RIG practices across a national footprint.
  • Collaborative culture focused on excellence and client satisfaction.


The Compensation range for this role is up to 90,000.00 per year and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

#LI-PI1

#LI-Hybrid

Opensity is an Equal Opportunity Employer.

We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination.

Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.

About the Company

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Opensity Solutions

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