Position Overview
The Records Management Specialist (Mid-Level) will provide comprehensive records management, Freedom of Information Act (FOIA), and Privacy Act (PA) support to the National Indian Gaming Commission. This individual will oversee the flow of information requests, manage records management systems on Microsoft 365 and Salesforce platforms, and ensure all activities comply with Federal legal and privacy requirements. The position requires a minimum of 8 years of experience and a Public Trust clearance. Work is performed primarily on-site at NIGC Headquarters in Washington, DC.
Key Details
Position Title: Records Management Specialist Level 2 (Mid-Level)
Labor Category: Mid-Level
Clearance Requirement: Public Trust
Minimum Experience: 8+ Years
Place of Performance: NIGC HQ, 550 12th Street SW, Washington, DC 20024 (primarily on-site)
Contract Type: Labor-Hour (LH) - 1,920 Hours/Year
Period of Performance: Base Year + Four (4) Option Years - May 1, 2026
Work Schedule: Monday through Friday, 8:00 AM to 5:00 PM
Responsibilities
- Perform records management activities in accordance with Federal government privacy and legal requirements.
- Assist in the development of analyses and reports associated with the Freedom of Information Act (FOIA) and Privacy Act (PA) processes.
- Manage the flow of FOIA and PA correspondence and requests; establish processes to provide prompt, accurate, and compliant responses to requestors.
- Perform technical tasks involved in maintaining the Salesforce Customer Relationship Management (CRM) system used for records and request tracking.
- Participate in the development of information management policies and governance frameworks for Microsoft 365 and Salesforce platforms.
- Manage SharePoint sites, including content architecture, permissions, and governance.
- Create and execute PowerShell scripts to generate reports and perform records management tasks.
- Compile data for reports, transcribe records, and maintain updated indexes and tracking documentation.
- Ensure all work products are proofread and free of errors, omissions, and inconsistencies prior to submission.
- Support compliance with NARA (National Archives and Records Administration) regulations and NIGC-specific records retention schedules.
Required Skills & Technologies
- Freedom of Information Act (FOIA) and Privacy Act (PA) administration and case management
- Salesforce CRM platform configuration, maintenance, and reporting
- Microsoft 365 platform SharePoint Online, Teams, OneDrive, and compliance tools
- SharePoint Online administration, site management, and permissions governance
- PowerShell scripting for reporting and records automation tasks
- Federal records management regulations and NARA guidance
- Microsoft Purview or equivalent information governance tools
- Document management, indexing, and lifecycle management practices
Required Qualifications
- 8+ years of continuous experience in records management, FOIA administration, or information management within a federal government context
- Demonstrated experience processing FOIA and Privacy Act requests in a federal agency setting
- Strong knowledge of Federal records management laws, regulations, and best practices
- Experience administering Microsoft 365 platforms with a focus on records governance
- Proficiency in Salesforce CRM and SharePoint Online administration
- Ability to work on-site with minimal supervision
- Active or ability to obtain a Public Trust clearance
- Must sign a Non-Disclosure Agreement (NDA) and adhere to NIGC Rules of Behavior
- Must obtain a PIV Card issued by the Government
Preferred Certifications
- Certified Records Manager (CRM) — ICRM
- Certified Information Professional (CIP) — AIIM
- Microsoft 365 Certified: Fundamentals (MS-900) or Information Protection Administrator (SC-400)
- Salesforce Certified Administrator
- FOIA Professionals Certificate (from American Society of Access Professionals)
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