Communication Skills, Configuration Management, Construction, Consulting, Customer Support/Service, Data Entry, Detail Oriented, Documentation, Federal Government, Laptop PC, Local Area Network (LAN), Logistics, Metrics, Organizational Skills, Professional Services, Project/Program Management, Quality Management, Records Management, Reporting Skills, Secret Clearance, Security Clearance, Status Reports, Systems Administration/Management, Technical Leadership, Technical Support, Time Management, United States Coast Guard (USCG)
About the Opportunity
Heartland Consulting is seeking a Technical Support Management (TSM) Deficiency Records Management Specialist to support a major U.S. Coast Guard shipbuilding and acquisition program.
This full-time role is responsible for managing deficiency records within the TSM system and providing critical support during key trial events, including dock trials, builders' trials, and Acceptance Trials. The position plays an essential part in ensuring timely identification, tracking, and resolution of deficiencies throughout the ship construction and delivery process.
This is an outstanding opportunity for someone with strong organizational skills and interest in naval shipbuilding who thrives in a dynamic, mission-focused environment.
Key Responsibilities
- Administer and maintain the Technical Support Management (TSM) system for all deficiency records, including Quality Deficiency Reports (QDRs), trial cards, and related documentation.
- Maintain and support a deployable mini-LAN system (up to 20 laptops) for use during sea trials and dockside events.
- Screen, track, monitor, and close out deficiencies; generate status reports and metrics.
- Provide task-level project management support and surge staffing during high-tempo trial periods.
- Coordinate closely with the shipbuilder, USCG stakeholders, and other team members to facilitate timely deficiency resolution.
- Support trial events both dockside and at sea as required.
Minimum Qualifications
- Demonstrated experience with deficiency tracking systems, quality management, or configuration management in a shipbuilding or major acquisition environment.
- Strong organizational, data entry, tracking, and reporting skills with high attention to detail.
- Ability to work extended hours and support high-tempo periods during ship trials and testing events.
- Bachelor's degree preferred; technical, logistics, or shipbuilding background is a strong plus.
- Excellent communication and coordination skills.
- Active Secret security clearance is required.
What We're Looking For
We're looking for a reliable, detail-oriented professional who can stay organized under pressure and effectively coordinate with multiple stakeholders. Prior experience in naval shipbuilding, shipyard operations, or trial event support is highly desired.
About Heartland Consulting Heartland Consulting provides high-quality professional and technical services to federal government clients, with a strong focus on the U.S. Coast Guard and Department of Defense. We pride ourselves on integrity, innovation, and delivering exceptional support.
How to Apply Interested candidates should submit their resume and a brief cover letter highlighting relevant experience with deficiency management, shipbuilding, or trial support to HR@heartlandconsulting.com..
Heartland Consulting is an Equal Opportunity Employer.