Records & Transcript Analyst

Posting Details

Position Information

Job Title Records & Transcript Analyst Position Summary

The Records & Transcript Analyst is responsible for the accurate processing and release of official academic transcripts, maintenance of student academic records, enrollment verifications, and the execution of degree verification processes. This position plays a critical role in ensuring the integrity of the student academic record, compliance with federal and state regulations, and timely service to students, alumni, faculty, and external stakeholders.

The incumbent must exercise a high level of accuracy, confidentiality, and independent judgment while adhering to institutional policy, FERPA requirements, and established registrar procedures.

Essential Duties and Responsibilities

Essential Duties and Responsibilities

Transcript Processing

• Process official transcript requests in accordance with institutional policy, FERPA, and established turnaround times.
• Verify student identity, holds, academic history, and degree posting prior to transcript release.
• Respond to transcript inquiries from students, alumni, faculty, employers, licensing agencies, and third-party vendors.
• Resolve transcript discrepancies and escalate complex issues as appropriate.
• Scans, links and retrieves documents, files, records and reports in the Perceptive Content database.

Enrollment and Degree Verification Processing

• Maintain and update enrollment verifications both electronically and in paper form.
• Ensure accuracy of records in the Student Information System (SIS).
• Identify and resolve enrollment/degree discrepancies in collaboration with Registrar leadership.
• Scans, links and retrieves documents, files, records and reports in the Perceptive Content database.

Compliance & Confidentiality

• Maintain strict compliance with FERPA, institutional policies, and applicable federal and state regulations.
• Ensure data accuracy to support audits, accreditation, and regulatory reporting.
• Maintain confidentiality and professionalism when handling sensitive student information.
• Scans, links and retrieves documents, files, records and reports in the Perceptive Content database.

Customer Service & Collaboration

• Provide accurate, courteous, and professional service to students, faculty, staff, and external stakeholders.
• Collaborate with Admissions, Financial Aid, Academic Affairs, and other campus partners to resolve student record issues.
• Communicate clearly regarding timelines, policies, and resolution of record-related matters.
• Works closely with the Records Management Coordinator to ensure records retention schedule is maintained.
• Participate in new student registration and graduation events.
• Other special projects assigned by the University Registrar.

Education, Certifications and/or Licenses

Required: Associate Degree or minimum of 30 college-level credits.

Preferred: Bachelor's degree from an regionally accredited institution.

Experience

• Demonstrated attention to detail and accuracy in records processing or administrative work.
• Ability to interpret and apply policies, procedures, and deadlines.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks, meet deadlines, and work independently in a fast-paced environment.
• Proficiency with standard office software and database systems.
• 1-3 (one to three) years office experience required, preferably within a higher education environment.
• Previous experience utilizing Ellucian Colleague student module and Perceptive Content imaging system desired.

Knowledge, Skills & Abilities

Knowledge of:

• Proficient use of a multi-line phone system and standard office equipment.
• Ability to type 50 wpm.
• Knowledge of standard office practices and procedures, including electronic indexing.
• Ability to schedule and coordinate appointments.
• Demonstrated proficiency with a desktop computer as well as an integrated computer system.
• Demonstrated proficiency with current word processing, e-mail and spreadsheet software programs.
• Ability to be discrete in handling confidential matters, while complying with FERPA & privacy regulations.
• Ability to work independently in the most efficient manner with minimum supervision.
• Ability to handle multiple tasks while maintaining a high attention for details.
• Comparable organizational skills to work productively and efficiently in a high traffic office.
• Ability to maintain a professional appearance and office atmosphere.
• Ability to relate well to a diverse group of individuals.
• Knowledge of and the ability to support and adhere to University and office policies and procedures.
• Ability to maintain a positive attitude and good judgment under pressure.
• Ability to provide and demonstrate quality customer service.
• Ability to work effectively with a wide range of constituencies in a diverse community.
• Proven interpersonal skills to provide support in a high-profile office with tact and diplomacy.
• Ability to plan, prioritize tasks and meet deadlines while working on multiple tasks.
• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to students, employers and other University employees.
• Pleasant and clearly understandable phone voice.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Collaborate with marketing teams, creative teams and clients.
• Experience in managing a workload including multiple projects and production schedules required.
• Demonstrated ability to work well under pressure and to consistently meet. deadlines while maintaining a high attention for details.
• Ability to plan, prioritize tasks and meet deadlines while working on multiple tasks.
• Ability to explain technical aspects of system to those whom have limited technical knowledge.
• Ability to work individually and within a team environment.
• Ability to measure, test and analyze competitor efforts to determine advantageous marketing campaign strategies.
• Ability to follow internal branding and style guidelines to the letter.
• Ability to work occasional evening and weekend hours during early and regular registration dates and times.
• Ability to complete all physical tasks as needed.

Posting Detail Information

Posting Number 2016AS807P Posting Open Date 06/25/2026 Open Until Filled Yes Posting Close Date Special Instructions to Applicants

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • What is the highest level of education attained?

• GED

• High School Diploma

• Associates Degree

• Bachelors Degree

• Masters Degree

• PHD

• • How many years of experience do you have in this type of position?

• 0-1

• 1-3

• 3-5

• 5-7

• 7+

• • Do you live or plan on working outside the state of Texas?

• Yes

• No

• If "Yes" to the question above, what city and state?

(Open Ended Question)

Documents Needed To Apply

Required Documents

• Resume
• Cover Letter

Optional Documents

• Current Employee Application (for internal applicants)
• Transcripts
• Letter of Recommendation