Recovery Coach, Moms Do Care (5169)

PAY TRANSPARENCY STATEMENT:

In accordance with The Massachusetts Pay Transparency Act, BNHC provides reasonable pay range for each posted position. Actual compensation will be based on multiple factors such as relevant experience, education and training to determine offered rates. This range represents the organization's good faith estimate of the possible compensation at the time of posting.

POSITION SUMMARY:

The Recovery Coach (RC) serves as an integral member of the Moms Do Care (MDC) team supporting individuals struggling with substance use. They will provide peer recovery support services to pregnant, post-partum, and parenting people (PPPP) with substance use disorder. Candidates for this position must have lived experience as a parenting person in recovery. In this role, the RC supports PPPP in achieving the goals that are meaningful to their health and well-being. By meeting people in their stages of readiness for change, the MDC RC can help support both individuals seeking sustained recovery and those in active use. Additionally, the MDC RC should possess a thorough understanding of the steps to successful recovery, be able to provide individualized health messages, and be able to connect patients to BNHC and community resources and treatment. This position requires good organizational and communication skills, as well as the ability to work both independently and as part of a team. The MDC RC will report to the Moms Do Care Program Supervisor and receive additional peer support/recovery coach supervision from a qualified supervisor. Work environments may include BNHC's main clinic and Manley Street shelter-based clinic locations, street outreach, and/or BNHC's mobile addictions Community Care-in-Reach program.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Promote Moms Do Care in the community to increase patient access to the program; this includes outreaching local hospitals, OB/GYN offices, treatment programs, and other services providers to provide information on Moms Do Care
• Engage and build professional relationships with potential and existing BNHC patients in order to effectively deliver peer recovery support services
• With the Behavioral Health Clinician, co-lead support groups tailored to pregnant, post-partum, and parent people
• Develop and implement wellness and relapse prevention plans with patients
• Practice overdose education with patients, including providing overdose prevention education, teaching risk reduction techniques, and facilitating access to Narcan (naloxone) and other resources
• Offer appropriate recovery information, referrals, and linkages to help individuals improve recovery and reduce risky behaviors, including but not limited to healthcare support services, social work, financial assistance, childcare, housing, food, financial entitlements, clothing, transportation, food pantries, and other community resources
• Support patients in navigating parenting, co-parenting, and Department of Children and Families involvement
• Attend training and educational opportunities to build skills related to peer support, substance use, parenting, and pregnancy.
• Provide ongoing support and follow up as necessary to support recovery, health, and general wellbeing; support and understand different paths to recovery, including treatment with medications such as buprenorphine, naltrexone, or methadone
• Establish and maintain open communication with community-based organizations, other appropriate healthcare organizations, providers, and services, and other potential resources
• Use non-judgmental, non-stigmatizing language, and employ techniques such as motivational interviewing that help encourage patients to identify and prioritize their personal needs
• Gain and share reliable, validated information about specific health topics most relevant to the population being served
• Act as warm handoff to the Moms Do Care program
• Document patient encounters in the electronic medical record
• Assisting in scheduling of appointments and providing follow up or reminder calls as needed, including answering phone calls and voicemails
• Timely and professional communication with patients and staff, including responses to emails, phone messages, and EHR messages.
• Uses company approved communication platforms that are HIPAA compliant
• Attend required department and other staff meetings
• Adhere to regulations protecting patient information and privacy, including HIPAA, 42CFR Part 2, and other federal and state privacy standards
• Other duties as assigned

SCOPE OF PRACTICE:

The following patient care activities within scope of practice for recovery coaches:

• Serves as a motivator for patients; encourages and celebrates
• Provides honest feedback to patients and offers suggestions to meet recovery goals
• Acts as role model and mentor to patients by demonstrating their own examples of healthy living and provides stage-appropriate recovery information
• Assists with problem identification and resolution in a non-judgmental manner
• Serves as liaison and coordinator to recovery community, treatment, and other support services
• Advocates for patients needs
• Practices motivational interviewing to support patients in development of wellness and relapse prevention plans for patients
• Complete wellness plans, relapse prevention plans, and Plans of Safe Care with program participants

MINIMUM SKILL AND KNOWLEDGE REQUIREMENTS:

• A high school diploma or GED required
• Proficiency in Microsoft Office applications, email, and the internet; requires the ability to independently research community resources
• Knowledge of community, social, and health resources, particularly substance use-related resources
• Understanding of recovery and principles of recovery; lived experience with substance use disorder, recovery, and motherhood required
• Experience using EPIC or other electronic health record is a plus
• Able to apply principles of cultural competency and equity to patient care

CERTIFICATION REQUIREMENTS:

• Certified Addictions Recovery Coach (CARC); completion of Recovery Coach Academy and working toward certification is allowable

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

Works in a busy community health center in an urban neighborhood. Physical demands require lifting small pieces of equipment (not over 20 lbs.). Mostly sedentary with some walking within office and to other departments. Interruptions are present and can be disruptive to work flow. Stress is present due to high volume of work, diversified nature of activities and frequent crises and deadlines. Performs other employee duties to cover for staff absences. Works overtime as needed for emergencies or to meet project deadlines. Visual acuity sufficient for frequent reading. Hearing acuity for holding conversations with or without audio devices. Night or weekend work may be required at discretion of Program Manager, in order to best meet the needs of patients and the community.

BNHC is committed to providing a safe and heathy environment for patients and staff. As a condition of employment, employees, to include new hires, are required to be fully vaccinated to include the most recent COVID-19 booster and annual flu vaccines, with the exception of those who have documented medical or religious exemptions that must be approved by BNHC according to its protocols. Additional vaccines may be required based on the recommendation of the CDC. New hires who are not yet vaccinated for flu or COVID can arrange to be vaccinated on site

At Brockton Neighborhood Health Center, we are dedicated to providing high quality health care that is delivered by Committed, Competent, Compassionate staff who respects the dignity, privacy, and equality of each patient and colleagues. Our team believes that Teamwork, Diversity, Respect, Customer service and Collaboration are essential for everyone to be successful in their role.