Recovery Specialist

Sound Credit Union

Tacoma, WA

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JOB DETAILS

SALARY

$28.08–$42.12 Per Hour

JOB TYPE

Full-time, Employee

SKILLS

Banking Services, Behavioral Health, Booking Arrests, Credit Union, Credit and Collections, Diversity, Employee Assistance Plan, Employee Benefits, Healthcare, Legal, Loan Processing, Loans, Maintain Compliance, Multilingual, Negotiation Skills, Past Due Accounts, Psychiatry and Mental Health, Regulatory Compliance, Reimbursement

LOCATION

Tacoma, WA

POSTED

30+ days ago

Description

Sound Credit Union is currently seeking a Recovery Specialist to join our team! If you have a passion for managing the end-to-end recovery process for delinquent and charged-off loans while providing great member service, then this position at Sound might be the ideal opportunity for you. We offer a welcoming environment with opportunities for professional growth, a passion for community involvement and great benefits to support employee wellbeing.

Your Compensation:

Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered and provide room for growth over time. The target salary range for this position is $28.08 - $35.10, depending on previous experience and education. The full salary range is $28.08 - $42.12.

Why Work with Us:
We stand by our purpose to support our members, employees, and communities through all waves of life. We pride ourselves on fostering a workplace that celebrates diversity and inclusivity, ensuring that every voice is heard and valued. Learn more about our company culture on our career's page!

Your Benefits:

100% employer paid premiums for medical, dental, vision, and disability for yourself and more than 70% for dependent's premiums.
401k match dollar for dollar up to 4% - plus an additional discretionary profit share.
Three weeks Paid Time Off (PTO) accrued annually to start, with increases over tenure.
Up to 40 hours of employer paid Work/Life Balance time, awarded annually.
10 employer paid Federal Holidays every year.
Up to 3% annual salary equivalent annual bonus may be awarded when the Credit Union meets its goals, paid each November.
Up to $50/month gym/lifestyle reimbursement.
Up to $5,000/year Tuition Assistance Program.
Incentives for multilingual speakers.
Employee Assistance Program (EAP) and Virtual Behavioral & Mental Health Services.
Free and/or discounted banking services and loans.
Employee Charitable Matching Program.
Free ORCA pass.

What You'll Do:

Responsibilities:

Oversee the recovery process for delinquent loans by recommending strategic actions such as repossession and legal proceedings to minimize financial losses and enhance returns.
Professionally engage with members to resolve account delinquencies through negotiation, financial counseling, and establishing sustainable payment plans.
Identify patterns of fraud, maintain compliance with regulations, and coordinate with external partners to ensure effective payment resolution.

Requirements:

3+ years of experience in the account-collections field required.
High School Diploma or equivalent required.

In addition:

Must be bondable.
Employer sponsorship to secure or maintain employment authorization is not available.

Our Hours:

A hybrid schedule Monday - Friday, 9 AM - 6 PM, with the occasional need to work Saturdays.

In your role you will have the ability to combine in-person and remote work.

About Sound Credit Union...

Sound Credit Union was founded in 1940 and is one of Washington State's largest credit unions. We have 26full-service branches located throughout the Puget Sound region. We live by our Guiding Principles of Make a Connection, Be a Champion, and Doing the Right Thing for our members, employees, and community. Visit our website at:https://www.soundcu.com/careers/ to apply.

The Future is in Our Hands...
Sound Credit Union is proud to be an Equal Opportunity employer that values and celebrates the unique perspectives and experiences each person brings to our team. We welcome talent from all walks of life and actively foster an inclusive workplace where every team member can thrive and belong.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, veteran status, disability, age or any other protected status. We believe our differences make us stronger and are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Sound Credit Union is proud to be an Equal Opportunity and Affirmative Action employer that is committed to diversity, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, veteran status, disability, age or any other protected status. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply!

About the Company

Sound Credit Union

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