Recruiter & CRM Manager

Recruiter & CRM Manager

Salary

$39,180.00 - $58,769.00 Annually

Location

Flat Rock, NC

Job Type

Full-time Staff

Job Number

26-249

Division

Student Services

Opening Date

09/18/2026

Closing Date

9/27/2026 11:59 PM Eastern

FLSA

Exempt

• Description
• Benefits
• Questions

Description

The Purpose

The Recruiter & CRM Manager is a member of the Enrollment Management Department and is responsible for the College's student recruitment program and management of the CRM. Duties include responsibility for the recruitment of traditional/non-traditional students for all curriculum programs as well as being responsible for the configuration and functionality of the College's CRM, Element 451. This position will support College recruitment, enrollment and retention goals by gathering and managing data to support informed decision-making and strategic outreach.

Why it's Important

The Blue Ridge team is excited by every opportunity to be creative, innovative, and engaging. We do this by working alongside our Staff and Faculty to ensure we provide a modern, technologically advanced institution for the community. We are here to support our Students to ensure they reach their highest potential. Our team engages with the community to ensure that we are consistently meeting standards and then rising above them. Guiding students along their educational journey is our calling and we are looking for like-minded teammates to help us serve our community. Whether a student is entering the workforce for the first time, entering a new profession, or just expanding their knowledge, we are here to provide the necessary tools to accomplish all their goals. Working together, no elevation is too high, and no summit is unreachable.

Examples of Duties

What Youll be Doing

• Design and implement a comprehensive, innovative recruiting program for the College aimed at attracting the maximum number of students from Blue Ridges service area who may benefit from the educational programs offered

• Conduct regular recruiting visits to area home schools and private schools and other industry/community sites as appropriate.

• Conduct regular sessions with Boys and Girls Club and other community partners and establish a year long program of workshops.

• Maintain a flexible schedule which may include some evenings, weekends, and travel.

• Schedule tours for prospective students, public and private school tour groups. Work closely with the Coordinator of Student Life to arrange Student Leaders (Ambassadors and Student Government to assist with tours).

• Serve as liaison with high school counselors and teachers in the College's service area, seeking to enhance their awareness of Blue Ridge programs and build their support of the College.

• Represent the College at various CACRAO events, other high school recruiting/public relations activities, and community events.

• Work with faculty members and department deans on recruitment strategies/plans for each program of study and facilitate faculty involvement in recruitment plans.

• When needed assist with admissions duties

• Manage the recruiting budget

• Serve as the administer to maintain the Customer Relationship Management solution

• Maintain a comprehensive prospect database with collected data from recruitment events

• Oversee (through the CRM) the response to written inquiries about Blue Ridge programs from prospective students through the program areas.

• Work closely with Marketing to design and develop CRM outreach campaigns, communication plans, and targeted outreach initiatives. Maintain and update communications when needed

• In collaboration with other areas within Student Services including Financial Aid, Registrar, Admission Counselors, Continuing Education ensure communications and data tracking are effective and consistent

• Develop an internal enrollment funnel tracking plan within the CRM that will include communications, interactions, and student history that will provide critical reporting data.

• Design and implement reporting tools that will assess the effectiveness of campaigns and outreach efforts

• Assist users with the creation of forms for data importation and smart searches to effectively segment and reach populations. Provide form updates when needed

• Develop, implement, and manage initial inquiry response process to ensure prospective student leads are accurately collected and responded to promptly, appropriately and accurately

• Monitor system performance and complete CRM audits to ensure the quality of data collected, performing duplication checks and consolidating data as needed.

• Act as troubleshooter and point-person for faculty, staff, and other front-end users when they have questions or need to learn how to use additional functionalities of the CRM.

• Ensure compliance and confidentiality with all policies and procedures of the College, NC Community College System, and applicable State and Federal agencies.

• Maintain technical competencies necessary to the job function.

• Perform other duties as may be assigned by the supervisor.

Additionally

• Respond to written inquiries about Blue Ridge programs from prospective students.
• Maintain technical competencies necessary to the job function.
• Perform other duties as may be assigned by the supervisor.

Qualifications

Education

Associate degree is required. Bachelor's degree is preferred. Experience may be considered in lieu of Bachelor's degree.

Skills and the Know-How

• An understanding of and commitment to the "open door" philosophy of the community college.
• Ability to communicate clearly and concisely, both orally and in writing and to represent the College in a professional manner.
• Maintain an enthusiastic, self-reliant and self-starting approach to meet job responsibilities.
• Ability to work with students, faculty, staff and other administrators to implement the mission and objectives of the college.
• Computer skills and attention to detail required.
• Working knowledge of the College Student Information System is preferred
• A strong commitment to safety, personal and professional integrity.

Additional Information

Physical Demands

The ability to perform all duties associated with the position including, but not limited to lifting, prolonged standing, sitting, bending, stooping, and operating or performing work with associated tools and machines.

General Benefits

State Health Plan

We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave.

To learn more details, visit our benefits page.

Supplemental Benefits

Cancer Benefits: Colonial Life Accident Benefits: Colonial Life

Medical Bridge Benefits: Colonial Life Dental Insurance: Sun Life

Vision Insurance: Superior Disability Benefits: Colonial Life Critical Illness Benefits: Colonial Life

Telemedicine (Direct Billing Only): Call A Doctor Plus

Identity Theft Shield & Life Events Legal Plan (Direct Billing Only): Legal Shield

Pet Insurance (Direct Billing Only): Nationwide

Life Insurance

• Term Life Insurance: Colonial Life
• Whole Life Insurance: Colonial Life
• Group Term Life Insurance: Colonial Life

Sustainable Campus

We Recycle!

The College recycles aluminum, glass, paper, cardboard, and plastics. (#1-5)

As a certified Bee Campus we are committed to raising awareness of the important role pollinator's play in our communities and to creating pollinator friendly habitats on our campus.

You will find water bottle filling stations in every building!

"Adopt a Highway" events take place each year for employees to volunteer.

Employee Wellness Program

The purpose of the Wellness Committee is to coordinate the College's wellness program and plan wellness activities for College employees.

All employees are encouraged to participate in the monthly Wellness events put on by our Wellness Committee. Full-Time employees will be awarded wellness points as well as prizes for Wellness activities they participate in throughout the year. The employee with the most points earned at the end of the year will win the Wellness Award along with a monetary prize.

Enjoy your Holidays Off

Labor Day

Veterans Day

Thanksgiving Holiday: 2 days-Thursday and Friday

Christmas Holidays: December 24th-December 31st

New Year's: January 1st

Martin Luther King

Easter Holiday- Good Friday

Memorial Day

Independence Day

Summer Time Schedule

Enjoy a 3 Day weekend during the Summer! The summer 4 - day work week will begin in May and will end in July. The hours of operation will be 7:30 am - 5:30 pm Monday - Thursday. Off on Friday!

• Scheduled days off may differ depending on position*

01

Do you have a minimum of an Associate degree?

• Yes
• No

Required Question

Employer Blue Ridge Community College

Address Blue Ridge Community College, 180 W Campus Dr

180 W Campus Dr

Flat Rock, North Carolina, 28731

Phone 8286941725

Website https://www.blueridge.edu/