Recruiter

Recruiter - Operations & Contact Center Hiring

Location: U.S. Bank Plaza

Schedule: Hybrid - 3 days onsite (flexible days)

Hours: 8:00 AM - 5:00 PM CST

Interview Process: 1-2 rounds via Teams or onsite

Hourly Pay $33

Additional Information

• Parking is not provided. Paid parking options are available near the building, or contractors may use public transportation.
• Please include candidate availability on the resume (immediate, 2 weeks' notice, etc.).

Job Description

Responsible for supporting business objectives by proactively sourcing, assessing, and recruiting top talent for U.S. Bancorp positions with limited assistance from outside agencies. This role requires identifying candidates through multiple sourcing strategies and recruiting channels while ensuring a diverse talent pool and positive candidate experience.

This position supports Operations recruiting, specifically high-volume Contact Center hiring. The team manages ongoing class-based hiring for entry-level remote positions in fast-paced call center environments handling 80-100 calls daily. Ideal candidates should demonstrate strong empathy, customer service, professionalism, and communication skills.

Responsibilities

• Source, assess, and recruit candidates for high-volume operations roles
• Manage class-based hiring initiatives and ongoing recruitment pipelines
• Build diverse candidate pools using multiple sourcing channels
• Partner with hiring managers and internal stakeholders throughout the recruiting process
• Track recruiting metrics, timelines, and hiring activity
• Ensure a positive candidate and hiring manager experience
• Support fast-paced hiring needs while maintaining quality and compliance standards

Basic Qualifications

• Bachelor's degree or equivalent work experience
• 2+ years of recruiting experience

Preferred Qualifications

• Experience with high-volume and class-based hiring
• Knowledge of talent acquisition processes and sourcing strategies
• Strong project management and organizational skills
• Ability to analyze recruiting data, trends, and metrics
• Excellent verbal and written communication skills
• Ability to manage multiple priorities and deadlines simultaneously
• Intermediate Microsoft Office and applicant tracking system experience
• Workday Recruiting experience preferred
• Phenom ATS experience preferred
• Strong customer service and stakeholder management skills

Key Skills

• Full-cycle recruiting
• Contact center recruiting
• High-volume hiring
• Candidate sourcing
• Stakeholder management
• Recruitment operations
• ATS management
• Customer-focused communication