Recruiter

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Tuition assistance

Recruiter
Department: Talent
Full-Time
Locations: Northampton, MA
Schedule: M-F, 9a-5p
Starting Pay: $24-28/hour

Position Summary:
The Recruiter provides full-cycle recruitment support across both the Centralized and Non-Centralized Hiring Processes, ensuring programs receive consistent, high-quality recruitment partnership regardless of their hiring needs. This role flexes between high-volume, structured centralized hiring and more specialized or program-specific decentralized recruitment efforts.


Key Responsibilities:

Full-Cycle Recruitment Across Both Hiring Processes

• Manage recruitment for roles assigned through either the Centralized or Non-Centralized Hiring Process.
• Conduct structured phone screenings and interviews using established tools and scorecards when applicable.
• Guide candidates through all stages of the recruitment process, ensuring timely communication and a positive experience.
• Adjust recruitment strategies based on role complexity, volume, and program needs.

Program Partnership & Hiring Manager Collaboration

• Serve as a consistent recruitment partner to assigned programs, providing continuity and expertise.
• Conduct intake conversations to clarify job requirements, competencies, workflow expectations, and timelines.
• Provide regular updates on candidate pipelines, search progress, and hiring timelines.
• Offer recommendations on candidate selection, structured interview practices, and process improvements.

Candidate Sourcing & Pipeline Development

• Develop sourcing strategies for specialty, administrative, clinical, and hard-to-fill roles.
• Leverage job boards, professional networks, passive sourcing, and targeted outreach campaigns.
• Maintain ongoing talent pools for recurring or high-volume roles.

Collaboration & Mentorship Model

• Collaborate closely with the Senior Recruiter to ensure consistent hiring workflows and documentation standards.
• Support TA Specialists by modeling effective screening, communication, and ATS documentation practices.
• Coordinate with the TA Administrative Coordinator on reference checks and pre-offer components.

Documentation, Compliance & Workflow Execution

• Document all recruitment activities and candidate interactions in the ATS accurately and promptly.
• Ensure workflow steps — centralized or decentralized — are completed consistently and according to TA standards.
• Recommend workflow enhancements and participate in process improvement initiatives as assigned.

 Training and Qualifications:

• Associates’ degree in HR, Social Work, Healthcare Administration, Business, or related field required, Bachelor’s degree preferred—or equivalent experience.
• 2+ years full-cycle recruitment experience, preferably including clinical/professional roles.
• Strong communication, sourcing, and relationship-building skills.
• Experience with behavioral or competency-based interviewing preferred.
• Proficiency with ATS systems.
• Adaptable, relationship-driven, organized, and comfortable managing a dynamic portfolio of searches.
• Valid driver’s license and ability to travel throughout Western MA.

Benefits: 

• Generous PTO (time-off) package.  
• Comprehensive health and dental insurance plans.  
• Life insurance and long-term disability insurance.  
• 403(b) retirement plan.  
• Tuition remission for eligible classes.  
• Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance.  
• Opportunities for career development and advancement.  
• And much more

About ServiceNet 
ServiceNet is a compassionate non-profit organization that helps individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With our dedicated staff members, we work together to make a meaningful difference in the lives of others.  
 
Join Us 
Join us and become part of a caring community that helps others find joy and purpose. Apply today.  
 
Learn more about ServiceNet
https://www.servicenet.org/

ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status