Recruiter
Department: Talent
Full-Time
Locations: Northampton, MA
Schedule: M-F, 9a-5p
Starting Pay: $24-28/hour
Position Summary:
The Recruiter provides full-cycle recruitment support across both the Centralized and Non-Centralized Hiring Processes, ensuring programs receive consistent, high-quality recruitment partnership regardless of their hiring needs. This role flexes between high-volume, structured centralized hiring and more specialized or program-specific decentralized recruitment efforts.
Key Responsibilities:
Full-Cycle Recruitment Across Both Hiring Processes
- Manage recruitment for roles assigned through either the Centralized or Non-Centralized Hiring Process.
- Conduct structured phone screenings and interviews using established tools and scorecards when applicable.
- Guide candidates through all stages of the recruitment process, ensuring timely communication and a positive experience.
- Adjust recruitment strategies based on role complexity, volume, and program needs.
Program Partnership & Hiring Manager Collaboration
- Serve as a consistent recruitment partner to assigned programs, providing continuity and expertise.
- Conduct intake conversations to clarify job requirements, competencies, workflow expectations, and timelines.
- Provide regular updates on candidate pipelines, search progress, and hiring timelines.
- Offer recommendations on candidate selection, structured interview practices, and process improvements.
Operational Support & Community Engagement
- Represent ServiceNet at career fairs and networking events.
- Track recruitment activities and progress in the Applicant Tracking System (ATS).
- Provide administrative support to the HR Business Partner in the form of day-to-day recruitment functions.
Collaboration & Mentorship Model
- Collaborate closely with the Senior Recruiter to ensure consistent hiring workflows and documentation standards.
- Support TA Specialists by modeling effective screening, communication, and ATS documentation practices.
Documentation, Compliance & Workflow Execution
- Ensure workflow steps — centralized or decentralized — are completed consistently and according to TA standards.
- Recommend workflow enhancements and participate in process improvement initiatives as assigned.
- Assist with special projects as assigned.
- Perform additional responsibilities assigned by leadership to meet organizational goals.
Training and Qualifications:
- Associates’ degree in HR, Social Work, Healthcare Administration, Business, or related field required, Bachelor’s degree preferred—or equivalent experience.
- 2+ years full-cycle recruitment experience, preferably including clinical/professional roles.
- Strong communication, sourcing, and relationship-building skills.
- Experience with behavioral or competency-based interviewing preferred.
- Proficiency with ATS systems.
- Adaptable, relationship-driven, organized, and comfortable managing a dynamic portfolio of searches.
- Valid driver’s license and ability to travel throughout Western MA.
Benefits:
- Generous PTO (time-off) package.
- Comprehensive health and dental insurance plans.
- Life insurance and long-term disability insurance.
- 403(b) retirement plan.
- Tuition remission for eligible classes.
- Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance.
- Opportunities for career development and advancement.
About ServiceNet
ServiceNet is a compassionate non-profit organization that helps individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With our dedicated staff members, we work together to make a meaningful difference in the lives of others.
Join Us
Join us and become part of a caring community that helps others find joy and purpose. Apply today.
Learn more about ServiceNethttps://www.servicenet.org/ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status ServiceNet is a non-profit agency supporting people with mental health challenges, developmental disabilities, brain injuries, homelessness, and more. We offer great benefits, room to grow, and plenty of rewarding opportunities. We’d love for you to join us!
At ServiceNet, you will make a real difference. Whether you’re working in residential direct care, clinical care, peer support, or other valuable roles, you’ll be part of a compassionate team dedicated to supporting our community.
And with over 3,000 employees and over 100 programs across western Massachusetts, we’re confident there’s a role that’s the right fit for you.