Recruiter

OVERVIEW:

AmeriBest Home Care is dedicated to providing high quality home care services to valued members of our community. The Recruiter is a vital contributor to AmeriBest’s mission to deliver exceptional home care services in our community one client, one caregiver, and one visit at a time.

Reporting to the Branch Manager/Director it is the Recruiter’s responsibility to analyze staffing issues (consistently open shifts, particular acuities needed of caregivers, hard to staff areas, etc.) in AmeriBest’s service area. The Recruiter must execute a customized strategy enabling our recruiting/onboarding efforts to deliver exceptional customer service to our clients and caregivers as well as provide staffing resources to the Client Services team. Duties will include: sourcing and recruiting caregivers, pairing caregivers with clients and staffing cases, developing relationships, planning and implementing outreach campaigns, meeting recruiting-growth expectations, working closely with the Client Services team for pointed recruiting, and working with other associates and departments to get caregivers onboarded and working with clients. The success of the Recruiter will be measured by new referral conversions through placement of recruited caregivers, increased utilization percentage (i.e., staffing percentage), decreased missed visits due to staffing, increased retention percentage, EVV compliance percentage, growth of client census and active caregiver roster.

ESSENTIAL RESPONSIBILITIES AND REQUIREMENTS:

Responsibilities

• Sourcing, recruiting, onboarding and staffing of Direct Care Workers (DCWs) (i.e., caregivers)
• Place/Staff DCWs with clients needing services and ensure good matches are made
• Customer service, demonstrating compassion and resolving problems
• Execute strategies to enhance the staffing experience of clients and caregivers, contributing to improved client retention, and open shifts staffed
• Work with Onboarding/Intake/HR departments to move DCWs through the hiring process
• Provide analysis, metrics and weekly reporting regarding hiring and staffing of DCWs
• Communicate effectively with the Client Services team, management, and co-workers
• Schedule DCWs for their first shift/client and hand them off to the Client Services Coordinator or Manager (CSC / CSM) managing the referral/case

• Achieve weekly hiring numbers, as specified
• Perform other duties as assigned

Requirements

• Valid state driver’s license
• Able to travel locally
• High School diploma or equivalent

COMPLIANCE AS REQUIREMENT OF PERFORMANCE:

Compliance with AmeriBest policies and procedures is a responsibility of all AmeriBest associates. It is a part of each associate’s performance to follow these requirements:

• All associates are expected to participate in any investigatory activities
• All associates are expected to report any violation of AmeriBest policies and procedures
• All associates are expected to conduct themselves in an ethical manner consistent with the AmeriBest mission statement and Standards of Conduct
• All associates are expected to protect the privacy of protected records and must conduct themselves consistent with all applicable laws and policies regarding privacy protection, including HIPAA and state specific privacy laws

COMPETENCIES/SKILLS:

• Excellent organizational, oral and written communication skills; problem solving abilities
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently
• Communication – Communicates persuasively; listens and gets clarification
• Excellent telephone skills and customer services skills
• Entrepreneurial self-starter, takes initiative, goal-oriented with a positive, upbeat attitude
• Demonstrates sense of urgency and adaptability to changing priorities
• Demonstrates empathetic attitude towards the care of the client and their family members
• Able to build and maintain strong relationships with community members, caregivers, families, organizations and Service Coordinators
• Computer proficiency- Ability to navigate basic Microsoft Office suite, EMR systems and applicable internet resources per company policy
  • Experience with HHAeXchange is a plus
• Able to manage competing demands for time and resources and independently prioritizes work responsibilities
• Able to prioritize daily tasks and handle multi-tasking
• Enjoy working in a multi-cultural environment
• Able to function effectively as a member of a team

EDUCATION AND/OR EXPERIENCE:

• High School diploma or equivalent (required)
• Associate’s degree (preferred)
• Customer Service: 1 year
• Recruiting: 1 year
• Healthcare Experience: 1 year
• One (1) year recent experience in a home care agency (preferred)
• One (1) year of experience in customer service, sales, recruiting, marketing and/or public relations (preferred)
• Experience with Pennsylvania Medical Assistance Program (Medicaid), home care waiver experience is a plus

• Previous experience working with consumers, the elderly and their families (preferred)
• Prior marketing or sales experience (preferred)
• Strong computer proficiency including Microsoft Office and Excel, general accounting software, and knowledge of one or more major web-based home health database software programs

PHYSICAL DEMANDS:

• Regular requirement to sit; use hands to touch, handle or feel
• Occasional requirement to stand; walk and reach with hands and arms
• Occasional requirement to lift and/or move up to 30 pounds
• Vision abilities include close vision, peripheral vision, depth perception and ability to adjust focus
• Driving occasionally in congested areas

Benefits

• Medical
• Dental
• Vision
• 401k
• PTO

WORK ENVIRONMENT:

• Business Office Environment
• Required travel to patient residences and/or other sites to support patient care needs
• Noise level is usually moderate