Join our team and make a meaningful impact by supporting the day-to-day operations of our team. We're looking for a dedicated and dependable professional who is committed to providing excellent support and helping ensure smooth and efficient operations.
Referral Rewards- Receive referral bonuses for eligible candidate you refer.($200 referrer / $100 referee - Payable after 200 hours of work)
Personalized Support - Work with a dedicated recruiter committed to your success.
Exclusive Employee Benefits - Enjoy free continuing education (CEUs) exclusive marketplace discounts, hotel savings, pet insurance, and Employee Assistance Program.
Shift details: 9am-5pm/ M-F Work Location: Hybrid, New York, NY 10014 - 3 days on site 2-day Online
Qualifications:
4-6 years in HR higher ed operations, shared services, or higher education administration
Proficiency with HRIS or enterprise systems; strong Excel/Google Sheets skills.
Proven accuracy and attention to detail; ability to follow established procedures.
Customer service orientation; clear written and verbal communication.
Ability to manage multiple priorities in a fast-paced environment.
Workday experience (reports, business processes, training support)
Standard schedule with occasional peak period overtime (UAT, cutover).
Duties & Responsibilities:
Provide dependable operational coverage for Campus Resources (CR) by executing routine Human Resources transactions, managing intake and reporting operational workflows.
Manage shared inboxes and action/ticket queues; triage, route, and resolve standard cases within defined SLAs.
Provide first-level response to routine HR questions (HEO, ECP, and Classified) from campus HR teams.
Job Posting Audit Support: Review active job postings to identify compliance or quality issues; coordinate revisions with campus partners or escalate systemic concerns to leadership. Track trends to inform analysis and targeted campus training needs.
Background Verification Support: Respond to basic inquiries related to background verification processes, in alignment with established protocols.
Content & Site Maintenance: Maintain and update designated SharePoint sites to ensure accuracy, version control, and accessibility of HR operational materials.
Maintain operational SOPs, templates, and quick reference guides; coordinate updates as processes evolve approaching cutover.
Provide additional operational coverage during UAT, cutover, while SMEs focus on project tasks.
Minimum Qualifications
4-6 years in HR higher ed operations, shared services, or higher education administration
Proficiency with HRIS or enterprise systems; strong Excel/Google Sheets skills.
Benefits
Competitive Pay
Health, Dental, Vision, Life & Short-Term Disability Insurance (eligibility begins after 60 days)
401(k) Retirement Plan
Ready to Get Started?
Apply through this job posting and submit your most recent resume.
For questions about this opportunity, please contact Queyara at (800) 928-5561, Monday through Friday, 8:30 AM5:00 PM PST.