We are searching for talented a Client Engagement Specialist to join our team in our team. You will be responsible for attracting candidates, evaluating resumes, scheduling and conducting interviews and managing the hiring paperwork. As a Scheduler, you have thorough knowledge of HR best practices and have innovative ideas and must be able to multitask. Come grow with us!
Essential Functions and Responsibilities:
Must be a people person when it comes to resolving conflicts, clients complaints and grievances when it does arise.
Being able to review care plans of new cases with both the clients and the caregivers making sure it is well understood before service starts.
Managing last minute call outs and finding appropriate coverage.
Maintains adequate numbers of available on-call caregivers.
Responsible for answering the on-call telephone on nights/weekends.
Ability to effectively communicate (in person, by email, and by telephone) with staff, clients, family members; good interpersonal relations
Maintain absolute confidentiality of all information pertaining to employees, clients and client’s family members
Perform general clerical duties – prepare correspondence, copying, filing, scanning, uploading, shredding and distribution and timely copying and filing of appropriate caregiver and client documentation
Create and update client and caregiver records to ensure compliance with company policies and procedures
Maintain organized documentation for caregivers, client files, and payroll
Ability to multi-task effectively, prioritize tasks and perform timely in a highly demanding environment
Strong organizational skills and attention to detail
Ability to take initiative, work independently, and make decisions without being instructed by management
Proficiency with Microsoft Office (Word, Excel and Outlook) applications and ability to learn new software.
Excellent and Thorough Written and Oral Communication and Documentation between staff, clients, and family
Strong attention to detail and problem solving abilities are needed
Must have excellent computer skills
Schedule:
Monday to Friday
On call
Weekends as needed
Work Location: In person
Numbers & Facts
Location
President, PA
Job Type
Full-time
Skills
Administrative Skillsunmatched
Best Practicesunmatched
Communication Skillsunmatched
Computer Skillsunmatched
Corporate Policiesunmatched
Customer Support/Serviceunmatched
Dental Insuranceunmatched
Detail Orientedunmatched
Documentationunmatched
Establish Prioritiesunmatched
Health Insuranceunmatched
Health Planunmatched
Human Resources Processesunmatched
Interpersonal Skillsunmatched
Interviewing Skillsunmatched
Maintain Complianceunmatched
Microsoft Excelunmatched
Microsoft Officeunmatched
Microsoft Outlookunmatched
Microsoft Wordunmatched
Multitaskingunmatched
On Callunmatched
Organizational Skillsunmatched
Prepare Correspondenceunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Resolve Customer Issuesunmatched
Schedule Developmentunmatched
Telephone Skillsunmatched
Time Managementunmatched
Training/Teachingunmatched
Vision Planunmatched
Writing Skillsunmatched
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