Recurring Billing Specialist

We take pride in delivering smart, reliable solutions to the restaurant industry. We’re currently seeking a Support Assistant to join our dynamic Helpdesk team at our Blankenbaker location.

We’re looking for a detail-oriented Recurring Billing Specialist to own and manage our recurring billing processes. This role is critical to ensuring accurate, timely invoicing, clean data, and a positive experience for both customers and internal teams. You’ll work closely with Finance, Sales, and Customer Success to support subscription billing, renewals, and revenue accuracy.

This is an in-office role based at our Blankenbaker warehouse location, working closely with our internal teams to support incoming calls and emails from restaurant clients nationwide

JOB DUTIES AND RESPONSIBILITIES:

• Manage end-to-end recurring billing cycles, including invoicing, adjustments, renewals, and cancellations

• Ensure billing accuracy for subscription-based and recurring revenue accounts

• Reconcile billing discrepancies and resolve customer billing inquiries in a timely manner

• Maintain accurate billing records and customer data within billing and CRM systems

• Partner with Sales and Customer Success to ensure contracts, pricing, and terms are reflected correctly in billing

• Support month-end close activities related to recurring revenue

• Identify opportunities to improve billing processes, controls, and documentation

• Assist with audits, reporting, and ad hoc finance projects as needed

QUALIFICATIONS

• 2+ years of experience in billing, accounts receivable, or subscription/recurring revenue operations

• Strong attention to detail with a high level of accuracy

• Experience working with billing systems, ERPs, or subscription platforms

• Solid Excel or Google Sheets skills

• Ability to manage multiple priorities and meet deadlines in a fast-paced environment

• Strong communication skills and a customer-focused mindset

• Professional, calm, and friendly phone presence; strong de-escalation skills.

• Technical aptitude and willingness to learn multiple platforms.

• Ability to prioritize under pressure and work independently while staying team-oriented.

• Experience in customer service, support, or call center roles preferred.

JOB COMPETENCIES:

Attention to Detail: Follows established guidelines and procedures to ensure accuracy; gets work right despite pressing deadlines; concentrates on routine work details and organizes and maintains a system of records; is alert and aware of surroundings and carefully monitors technical equipment or processes.

Commitment to Task: Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles.

Communication Skills: Presents ideas, concepts, and information effectively and clearly through the spoken and written word; actively listens; communicates comfortably with various audiences; responds effectively to questions; prepares clear, concise, and effective written communications; displays strong grammatical, spelling, composition, and proof-reading skills.

Customer Focused: Commits to meeting the needs and expectations of the organization’s internal and external customers; delivers a high level of customer service; searches continually for ways to increase employee and customer satisfaction (i.e., customer feedback).

Flexibility: Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities.

Initiative: Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a “can-do” attitude.

Execution: Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.

Relationship Management: Initiates and develops relationships with others; demonstrates credibility; confronts conflict quickly and professionally; inspires confidence in others.

Teamwork: Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team’s decisions; contributes to the team’s efforts.

WORKING CONDITIONS:

Physical Activity | Frequency

Sitting | Frequent

Standing | Occasional

Crouching, Bending, Stooping | Infrequent

Walking | Occasional

Climbing Stairs | Occasional

Reaching | Occasional

Grasping | Occasional

Pushing/Pulling | Occasional

Lifting | Occasional

Near Vision |Constant

Far Vision |Constant

Hearing | Constant

Talking | Constant

Thrive is an Equal Opportunity Employer.