Red Shield Youth Center Director (7136)

This position is responsible for:

Plans, coordinates, directs, evaluates, and manages the overall daily operations of the designated Center, with the primary concern for programs and service delivery, supervision and training of staff, facilities management, program safety, community relations, and youth membership administration.

Supervises a team of Program Instructors ensuring compliance with operational, program, and safety standards. Coordinates services with local schools, referral sources, and students.

May be required to transport youth center members and staff to/from the center and approved activities and events.

Serves as a liaison with Corps programming staff to identify and incorporate mission alignment and outcomes. Participates in the Salvation Army's ministry advancement by collaborating with the Salvation Army Officers to ensure Red Shield Youth Centers provide an engaging, enriching, and empowering environment where youth develop Christ-like character, preparing them to become tomorrow's leaders

Ensures compliance with all Operational and Safe from Harm Standards of the Red Shield's Youth Centers by executing all programs and activities with a high level of quality and demonstrates a commitment to driving impact and demonstrating outcomes that drive change.

Key Responsibilities:

Manages the daily facility operations and approved program operations for a designated Center; ensures facility operations and regular daily programming are conducted according to the design and intent outlined in the operational plan. Reviews programming schedules and ensures alignment with program curriculum and activities. Ensures that program operations are safe and drive desired outcomes.

Establishes program operations and objectives consistent with organizational goals and missions.

Demonstrates accepted youth development leadership skills to assure conduct, safety, and development of youth.

Participates in youth program activities to maintain good public relations for programs, services, and activities.

Works with the Manager of Program Services monthly to review and update the supplies, equipment, and curriculum needed to conduct programs safely and effectively.

Reviews program standards and staff requirements needed to conduct programs.

Reviews and updates parent communication, procedure, policy, and collateral material on a regular basis; ensures the regular and ongoing implementation of parent activities and orientation.

Ensures regular and ongoing review and coordination with service partners and other internal programs.

Detects and responds to emerging and ongoing trends, needs, and issues in the programs in a timely and effective manner.

Provides customer service to parents and the community to establish good parent and community relations and in the event of complaints and concerns; addresses and elevates concerns or potential concerns in a timely manner. Maintains contact as needed with external community groups, schools, member's parents, and others to assist in resolving conflicts.

Manages daily operational support and responds to routine questions and needs for support.

Always represents The Salvation Army in a positive and professional manner.

Coordinates and collaborates with all areas of the center and senior leadership team to be successful in this position.

Maintains close, daily contact with Center staff, Center youth and supervisor to receive/provide information, discuss issues, explain or interpret guidelines/instructions, instruct and advise/counsel.

Supervises and evaluates the work of the program staff responsible for the development and delivery of all programming activities and events. Ensures the program staff conducts program activities in accordance with operational standards and program objectives/outcomes.

Recruits, hires, and trains staff to effectively deliver programs and maintain high-quality standards.

Meets regularly with the program staff to establish program and training needs.

Manages the staff required to carry out the functions of the programs and responsibilities of the position.

Supports and responds to staff to meet their daily needs.

Ensures consistent and regular implementation of policy and procedure with all personnel.

Assists in planning and implementing staff development and training programs in collaboration with the Center team.

In conjunction with the program staff, onboards and trains staff on an ongoing basis to ensure a prepared and engaged program staff to meet current needs of youth and funding requirements.

Collaborates with Human Resources to ensure Staff cleared to drive on behalf of the Center.

Supervises or ensures supervision of all volunteers.

Ensures the accuracy, integrity, and security of all program data and memberships.

Uses surveillance and security data to identify and address potential threats and weaknesses.

Coordinates shared Center spaces to satisfy partnership needs while simultaneously meeting program requirements.

Serves as point of escalation, feedback, and approval for reportable incidents and ensures the timely reporting and follow-up of incidents and accidents.

Assesses the effectiveness of center programs through data collection, analysis, and reporting to identify areas for improvement.

Train and supports staff to use data and reporting to support data-based decision-making at the center level and program level.

Partners with parents & schools to track and support student progress.

In conjunction with the program staff, develop collaborative partnerships with other youth-serving organizations, youth, parents, families, and community organizations.

Performs other duties as assigned.

Physical Requirements and Working Conditions:

Must be able to remain in a stationary position frequently.

Occasionally move about the office to access filing cabinets, office machinery, attend meetings, and the like.

Frequently move about the community to complete job duties.

Frequently operates a computer and other office equipment such as a copy machine, printer, and the like.

Frequently communicate with staff, partners, community, and the like to conduct regular business operations.

Seldom move boxes or items weighing up to 25 pounds.

Daily operation and use of software and computer applications required for business functions.

Occasionally to frequently operate a personal motor vehicle and operate a company vehicle relevant to carrying out job duties required for the position.

Frequently spend time in intense concentration reviewing and entering information into a computer.

Ability to communicate with individuals utilizing a telephone, computer, or other electronic device.

Ability to express or exchange ideas by means of spoken words, communicating orally with others accurately and clearly.

Ability to drive an approved vehicle to transport youth center staff and members in a safe manner, obeying all driving requirements and standards.

Position requires travel within the community and to participate in off-site Center events. May require travel outside of the geographic area of the Center location.

Employee Benefits

• Health, Dental, and Vision Insurance
• Vacation, Sick, Personal, and Holiday Paid Time Off
• Retirement Plan

EDUCATION AND EXPERIENCE

• Bachelor's degree from an accredited college or university in a related field AND three (3) years of proven experience in managing programs for youth, preferably in an after-school or community center setting; OR any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
• Position requires regular business hours, afternoons, evenings, nights, and weekends as needed to provide oversight to programs, attend events, and address urgent matters.

LICENSES AND CERTIFICATIONS:

• Valid State Driver's License
• Must be able to obtain CPR and First Aid certification
• Safe from Harm Certified

Equal Opportunity Employer: Veterans | Disabled