Referral Assistant

ESSENTIAL JOB DUTIES

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Answers incoming departmental calls, ensuring that all calls are handled or routed as
• Assists Referral Specialists in communicating with patients regarding scheduled appointments and/ or tests. Uses appropriate method of communication based upon timing of appointments, as established in departmental
• Assists in the established tracking process as directed by the Referral Manager and/ or Referral
• Documents activity in the EHR as directed by the Referral Manager and/or Referral

MARGINAL JOB DUTIES

• Performs other duties as assigned.

REQUIRED JOB SPECIFICATIONS

• Education: High School diploma
• Licensure: None
• Experience: Medical office experience preferred. Experience in medical record documentation preferred.
• Skills: Excellent telephone etiquette. Clerical skills such as filing and completion of forms. Legible handwriting. Ability to operate office equipment. Able to follow through on assignment in a timely manner. Ensures that patient confidentiality is maintained at all
• Interpersonal Skills: Able to communicate effectively with, and relate to, a diverse population. Able to follow oral and/ or written instructions. Able to work independently and as a team member. Must exhibit excellent customer service skills.
• Physical Effort: Must be able to sit, stand, and/or walk for an entire workday. Must be able to lift, carry, push, pull, and or twist while holding up to 25 lbs. occasionally
• Hours of Work: Full-time; flexible and
• Travel: Not a requirement of this position.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.