Referral Coordinator (51634)

Who We Are:

Platinum Dermatology Partners is a network of high-quality dermatology clinics focused on collaboration and innovation to drive growth. We provide general dermatology, cosmetic, medical, plastic surgery, and skin cancer screening treatments.

With over 120 clinics, 350+ providers, and more than 2,200 employees across Texas, Arizona, California, Nevada, and Florida, we are a rapidly growing organization. Our model allows physicians to focus on delivering exceptional patient care without the burden of operational management.

Our core values include Collaboration, Ownership, Respect, Excellence, Authenticity, and Integrity.

Our purpose is to empower the practice of exceptional dermatology.

Position Summary:

The Referral Coordinator is responsible for accurately routing incoming referrals and related documents within the electronic medical record system (NextGen). This role ensures documents are properly attached to the corresponding patient chart and coordinates patient scheduling in a prompt, courteous, and professional manner.

Company Expectations:

All employees are expected to:

• Perform quality work within deadlines, with or without direct supervision
• Interact professionally with employees, patients, vendors, and partners
• Work effectively as both a team contributor and independently
• Communicate and coordinate work efforts appropriately across departments

Essential Duties and Responsibilities:

• Accurately create and route document batches while verifying patient charts in the system
• Complete all required data entry accurately and efficiently
• Access payer portals to retrieve incoming, pending, and completed referrals
• Verify and identify various document types within the system
• Enter accurate service data from routed documents
• Process a minimum of 800 or more documents daily
• Verify referral details and contact patients to schedule appointments according to referring provider instructions
• Maintain strict compliance with HIPAA patient confidentiality regulations
• Promote a professional and respectful work environment
• Perform additional duties as assigned