Job Description - Referral Coordinator- Behavioral Health (26160081)
Job Description
Primary Location
: Connecticut-Norwich-11 Stott Ave Norwich (10364)
Job
: Administrative
Organization
: Hartford HealthCare Medical Group Specialists
Job Posting
: Jul 6, 2026
Referral Coordinator- Behavioral Health - (26160081)
Description
Start here at Hartford HealthCare and be part of something better!
Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do. We invite you to become part of Connecticut's most comprehensive healthcare network.
Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties.
At Hartford HealthCare Medical group we offer:
Supportive environment to promote professional and interpersonal development and growth
Tuition Reimbursement up to $5,250.00 after six months of employment and up to 40% tuition discounts with partnering institutions for colleague AND dependents
Medical, dental and vision coverage options
Generous PTO to promote work/life balance
Employee assistance and wellness programs including a strong focus on promoting mental health
Discounts on services, products and optional coverages - movie tickets, pet insurance, travel and more!
JOB SUMMARY
HHCMG Referral Coordinator is responsible for new patient referrals being sent to the Primary Care Behavioral Health service line. Patients will be contacted and scheduled according to their primary care office location. Schedules will be reviewed daily to review for openings to get patients from the referral work queue or reschedule list scheduled sooner in order to ensure providers have a full schedule. Each referral will be reviewed for completeness, ensure necessary documents are received and the referral meets the Behavioral Health guidelines for an appointment. Coordinator must properly communicate with front desk staff, providers, and managers in each office. Referral coordinators frequently interact with patients, clinicians, and managers. Coordinator will be expected to have experience with customer service tasks and the ability to maintain patient records and confidentiality, manage multiple schedules, and ensure that patient information is complete and up to date.
Qualifications
Experience
Minimum of 1 year as a medical receptionist or previous care coordination experience
Language Skills
Strong written and verbal communication skills
We take great care of careers.
With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.
Work Locations
:
11 Stott Ave Norwich (10364)
11 Stott Avenue
Norwich 06360
Standard Hours Per Week: 40
Full-time (40 hours)
Shift Details: Mon-Fri