Referral Coordinator

Compensation Range: $65,000 - $70,000 yearly commensurate with experience 

Benefits:
We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.

Overview:

The Referral Coordinator facilitates client access to internal and external services by managing referrals, tracking follow-ups, and maintaining relationships with partner agencies. The role reports to the Program Director. This position works collaboratively with a care team that includes the medical provider, client navigators, outreach staff/peers, nurse coordinator, and additional support and administrative staff. Utilizing a multidisciplinary care team approach in a primary care and community setting, team members work with a complex population that includes people who use drugs, people experiencing housing instability/homelessness, people with mental health issues, and others experiencing the effects of social and structural determinants of health.

Responsibilities:

Primary:

• Process and track client referrals
• Maintain referral database
• Communicate with partner agencies
• Support clients in navigating service systems
• Ensure timely follow-up and documentation

Other functions that may be required with this position include:

• Participate in team meetings and trainings
• Assist with outreach and engagement
• Other duties that support programmatic goals as needed
• Participation in Housing Works supported advocacy events

Requirements:

Education:

• Ideal candidate has an Associates/bachelor’s degree in related field

Qualifications:

• Minimum of three years’ experience in the health field or case management.
• Bilingual English/Spanish is preferred
• Ability to work with and understand issues of people with HIV/AIDS, mental illness and substance use populations
• Good verbal and written communication skills
• Embraces a harm reduction approach to working with underserved populations
• Experience with data management, particularly in eSHARE and/or eClinical Works is preferred

The following additional competencies are viewed as important to success in this position:

• Demonstrated ability to work effectively independently, manage a team, and collaborate across departments, required
• Excellent written and verbal communication skills, required
• Commitment to maintaining the highest levels of confidentiality
• Demonstrated ability to build the trust and respect of patients, staff, colleagues, external contacts, and other Housing Works members
• Sensitivity to needs of culturally and linguistically diverse patient and employee population
• Demonstrated ability to meet or exceed the Service Excellence Standards of Housing Works
• Willingness and ability to work some evenings and weekends, as needed
• Demonstrated ability to utilize electronic medical records (EMRs) and related computer software, and willingness to adapt to the evolving technological requirements of modern health center practices

Job candidates should be aware that scammers may pose as employers and create fake job postings in order to extract personal information from individuals for financial gain. Housing Works will never ask job candidates for personal information, such as social security numbers or bank account details, over the phone. If you suspect that a job posting may be fake or wish to confirm that a job posting from Housing Works is genuine, please contact us at recruitment@housingworks.org

Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit www.housingworks.org

Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This position is included in a bargaining unit of Housing Works’ New York City employees represented by a labor union known as the Retail Wholesale and Department Store Union (“RWDSU”). Accordingly, the RWDSU has the exclusive right to bargain over the terms and conditions of employment related to this position and this position may become covered by the terms of a collective bargaining agreement (a “CBA”) between Housing Works and the RWDSU