Referral Coordinator | Community Health Center

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Job Summary

Odyssey House Louisiana, Inc. is seeking a full-time Referral Coordinator for its Federally Qualified Health Center. The schedule is Monday-Friday 8am-5pm.

The Referral Coordinator ensures that appropriate coordination of referrals is provided to the Clinic Manager, the ordering provider, and client. Additionally, the Referral Coordinator maintains up to date information on referral requirements, eligibility requirements, and any specifications of patient insurance requirements.

Responsibilities and Duties

It is the duty and responsibility of the Referral Coordinator to

• ensure timely documentation and coordination for all referrals;
• coordinate and work with other departments, payors, and partner agencies;
• attend staff and other meetings as needed;
• provide crisis management when indicated by client need;
• attend regularly scheduled in-service training as assigned;
• participate in Quarterly training with staff;
• complete administrative projects as assigned;
• complete all Incident Reports prior to the end of scheduled shift as required by Incident Policy and Procedure;
• maximize units of services and maintain contract units of service by working with clients to stay engaged in treatment;
• adhere to all Substance Abuse and Mental Health Services Administration and Agency contract requirements;
• support administrative FQHC efforts;
• treat clients and other staff with dignity and respect;
• complete work in allotted amount of time; and
• perform other duties as assigned.

Qualifications and Skills

Required:

• Two years of experience working with diverse populations
• 2-3 years of experience with insurance verifications and benefits required
• Proficient in MS Office 365 Suite
• Excellent written, verbal, organizational, and communication skills
• Ability to be flexible within parameters of treatment programs and modalities
• High School Diploma or equivalent
• Strong customer service focus

Preferred:

• Bachelor’s Degree

Compensation and Benefits

Competitive Compensation and Benefits package includes insurance (health, dental, vision, life, long-term and short-term disability), leave benefits and 401k match.