Referral Coordinator - Dakota Ridge

OnPoint Medical Group is searching for an outstanding Referral Coordinator to join our team at OnPoint Family Medicine at Dakota Ridge! Come join a great group of medical professionals as our network continues to grow!

OnPoint Medical Group is a physician-led network of skilled Primary and Urgent care providers who are committed to expanding access to quality healthcare in the most effective and affordable manner possible.

Our "Circle of Care" has one primary goal – to ensure the health and wellness of members and their families. We do this by providing access to a comprehensive menu of medical services from one unified physician group in their neighborhoods. With doctors, nurses, specialists, labs and medical records all interlinked and coordinated, patient care has never been in better hands.

Summary/Objective: 

The Referral Coordinator is an on-site, in person position responsible for handling referrals and calling the prospective patients to schedule appointment, ensuring that appropriate authorizations are requested, received and recorded in the EMR.  Enters progress notes and other pertinent information into the electronic medical record based on application of practices and procedures. This position does not have the option to work remotely.    

 Essential Functions and Responsibilities:

The following statements are illustrative of the essential duties of the job and do not include other nonessential or peripheral duties that may be required. We retain the right to modify or change the essential and additional functions of the job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Obtains, coordinates and schedules referrals.
•  Routinely checks physicians’ schedules for any additional add-on appointments requiring referrals.
• Serves as a representative to referring physician offices, insurance carriers and patients.
• Collaborate with all departments to ensure all referrals are facilitated.
• Assists with coordination of activities related to insurance pre-certification/authorization.
• Facilitates prior authorizations and ensures prior approval requirements are met.
• Performs administrative duties including referral processing, patient registration, verification of benefits, insurance authorizations, patient appointment scheduling, program communication to potential candidates and communication with referral sources.
• Backs up front desk when needed.

Job Knowledge and Skills:
 •    Knowledge of medical office procedures
 •    Knowledge of managed care organizations and insurance carriers’ requirements of pre-notification of medical 

services
 •    Knowledge of medical terminology required
 •    Must have excellent verbal communication skills
 •    Ability to maintain confidentiality of sensitive information
 •    Knowledge of computer and job-related software

 Education:

• High school diploma or general education degree (GED); or two years related experience in a medical practice in insurance processing and follow up.

Experience Required:

• Minimum of two years medical business office experience. Demonstrate strong leadership and problem-solving abilities. High level interpersonal skills, knowledge of information systems

Success Factors:

• Ability to complete individual assigned tasks as well as completing the tasks for the success of the clinic.
• Works well with people and can display empathy appropriately. 
• Ability to actively listen and respond appropriately.
• Accurately maintains medical records for patients and provider.

 Supervisory Responsibility:

This position has no supervision responsibilities.  

 Job Elements and Working Conditions:

• While performing the duties of this job, the employee is regularly required to stand; use hands to handle, or feel; reach with hands and arms; and talk or hear.  
• Occasionally required to walk; sit; and stoop, kneel, crouch, or crawl.   
• Frequently lift and/or move up to 10 pounds and occasionally lift and/or move more than 20 pounds.  
• Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

BENEFITS OFFERED

• Health insurance plan options for you and your dependents
• Dental, and Vision, for you and your qualified dependents
• Company Paid life insurance
• Voluntary options for short-term disability, and long-term disability coverage
• AFLAC Plans
• FSA options
• Eligible for 401(k) after 6 months of employment with a 4% match that vests immediately
• Paid Time-Off earned

 This position will be posted for a minimum of 5 days and may be extended.

Salary: $20 - $25 / hour

The estimate displayed represents the typical salary range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role.

OnPoint Medical Group is an EEO Employer.

Applicants can redact age information from requested transcripts.