Referral Coordinator

About the Role

Serve as the central connection between Physician Services and the home health and hospice partners patients rely on for continued care. As a Referral Coordinator, you'll manage outgoing home care and hospice referrals from initial processing through start of care, ensuring each referral is accurate, timely, and directed to an appropriate participating provider. Your coordination and follow-through will help patients transition smoothly into the services they need while keeping providers, families, facilities, and care partners informed throughout the process.

This role is ideal for an organized, detail-oriented professional who enjoys coordinating care and ensuring nothing falls through the cracks. You'll process and track referrals, verify insurance participation, monitor timely starts of care, coordinate Plan of Care documentation and provider signatures, and maintain accurate information within the patient's electronic medical record. Through proactive communication, strong follow-up, and a commitment to exceptional service, you'll help create seamless transitions between Physician Services, home health, and hospice while ensuring patients remain connected to the right care at the right time.

Location 

• Office Location:  Jackson, MI

Hours 

• Monday to Friday, 8 a.m. to 5 p.m.

Required Qualifications 

• High School Diploma or GED
• Minimum 1 year of experience in a health care setting

Preferred Qualifications 

• Physician office, home care or hospice experience

Essential Skills and Competencies

• Detailed orientated person who is capable of multitasking
• Strong computer skills required
• Utilizes appropriate protocols and resources, critical thinking, and decision-making skills to navigate the patient through service lines to receive care for referred services

How We Care for You

• Minimum of 3 Weeks Paid Time Off (PTO)
• Medical, Dental, and Vision Insurance
• HSA and FSA options including Dependent Care
• Company paid Short Term Disability
• Company paid Life Insurance
• 401(k) with Employer Match
• Mileage Reimbursement 
• Company Vehicle Program for field roles
• Pet Insurance
• ID and Fraud Protection
• And more...

Optimal Care is where your dedication meets a rewarding career. 

Top Work Places for 12 consecutive years, Great Places to Work certified for 6 consecutive years, and we believe that exceptional care starts with exceptional people. We’re committed to supporting your professional growth, valuing your expertise, and creating an environment where you can do your best work every day.

As a clinician-owned and operated organization, we empower our team members to provide personalized, compassionate care to patients and families every day.

We are a leading provider of Physician Services, Home Health, and Hospice that encourages collaboration, innovation, and clinical excellence. From chronic disease management and rehabilitation to end-of-life care, our focus is on improving outcomes and enhancing quality of life.

We live a simple Mission: Serve Together, Provide Value, and Deliver Exceptional Quality Care.

Background Screening

Employment is contingent upon the successful completion of a background check. Screening is completed by a third-party administrator, the Michigan Long-Term Care Partnership, and is performed in compliance with the Fair Credit Report Act.

Reasonable Accommodations

We offer reasonable accommodations throughout the application process, interview stages, and during employment to ensure all team members can thrive. Please reach out to us if you would like to request a reasonable accommodation.

Equal Opportunity Employer

We believe an exceptional place to work begins with diverse perspectives. We are proud to be an equal-opportunity workplace that prohibits discrimination and harassment of any kind based on race, color, religion, sex, national origin, age, disability, or any other protected characteristic.