Referral Coordinator

EMPOWERING ABILITIES.  INSPIRING FUTURES.  THRIVING TOGETHER

Essential Therapy Solutions started in 2007 in response to the overwhelming number of families in our Arizona community requiring services. We obtained school contracts as well as becoming a Qualified Vendor with the Arizona Division of Developmental Disabilities (DDD). We also contracted with other agencies holding Arizona Early Intervention Program (AzEIP) contracts to deliver services to the birth to 3 population.

Our goal at Essential Therapy Solutions is simple -- to be a leader in supporting families and providers in our community.  We accomplish this by providing the highest quality services, information and resources to our families. Our goals are accomplished by the commitment of every employee.

ETS is an advocate for our families and providers by practicing the following values and beliefs:

• Resourceful - We are proactive and solution-based in all our actions within our team and community.
• Ethical - We are upstanding professionals that provide services by upholding our highest principles, including communication, interactions, and standards of practice.
• Acceptance - We are empathetic and honest providers who support our families and each other.
• Professional - We are responsible leaders that hold ourselves and each other accountable.

Job Summary: 

The Referral Coordinator is responsible for managing the referral process for Essential Therapy Solutions. This includes triaging incoming referrals, assessing client needs, and matching clients with appropriate therapists. The Referral Coordinator will also work closely with therapists to ensure that clients receive the best possible care.  Communication with Division of Developmental Disabilities (DDD) Support Coordinators is required to coordinate services and authorizations.

Responsibilities:

• Answer phone calls
• Triage incoming referrals and assess client needs
• Use DDD’s FOCUS system to search for inquiries
• Match clients with appropriate therapists
• Obtain authorization and enter into EMR
• Follow up with clients to ensure they are satisfied with their therapist
• Track and report on referral data
• Maintain a strong working relationship with therapists and DDD Support Coordinators
• Stay up-to-date on changes in DDD referral process
• Participate in continuing education and training
• Represent Essential Therapy Solutions in a professional and ethical manner

Required Education/Experience:

• 1-2 years of experience in a referral coordination or client services role
• Strong organizational and time management skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Commitment to providing high-quality client care
• Proficiency in the use of Word, Excel, other Microsoft Office tools and Google

Benefits:

• Competitive salary and benefits package
• Opportunity to work with a team of dedicated professionals
• Chance to make a difference in the lives of others

We are an agency of providers dedicated to empowering families and their loved ones by enhancing their quality of life within our local communities. We foster creativity, growth and the wellbeing of our team members. By embracing inclusion, we foster a collaborative environment where everyone can flourish and thrive.

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