Calendar Management, Call Centers, Communication Skills, Customer Support/Service, Data Entry, Detail Oriented, High School Diploma, Medical Affairs, Organizational Skills, Physical Therapy, Presentation/Verbal Skills, Telephone Skills, Time Management, Writing Skills
Physical Therapy Central, a member of the Confluent Health family, is looking for a Full Time Referral Coordinator to join our team!
How PTC and Confluent Health Supports You:
- A focus to create a diverse, equitable, and inclusive workplace culture
- Generous Paid Time Off
- Industry-leading Medical, Dental, Vision, LTD insurances
- 401(k) Employer Matching
- Family Building and Parental Benefits
*Part-time and PRN employees are only eligible to participate in the 401(k) benefit.
Responsibilities:
You’ll Achieve Success By:
- Operate as first point of contact for the company in a role that is call center-adjacent and includes managing incoming call phone queue.
- Manage a high volume of incoming referrals and handle consecutive calls efficiently.
- Deliver exceptional customer service while maintaining strong attention to detail.
- Schedule patient appointments accurately and promptly.
- Perform data entry with precision.
- Communicate with patients and physicians over the phone to address inquiries and needs.
- Collaborate with various team members at Texas Physical Therapy Specialists to ensure patient and customer requests are addressed effectively and in a timely manner.
Qualifications:
- High School Diploma/GED required
- Basic office and customer service skills
- Verbal and written communication skills; ability to clearly communicate with others
- Full Time Availability required
- Previous experience in a similar role required (Medical front desk, Medical admin)
About:
Confluent Health, LLC and its affiliates are equal opportunity employers committed to building a diverse and inclusive workforce. We do not discriminate based on race, color, religion, sex, sexual orientation, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, national origin, marital status, age, disability, veteran status, or other applicable legally protected characteristics. If you need assistance or would like to request an accommodation due to a disability, please contact us at careers@goconfluent.com.
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Physical Therapy Central