We are looking for a dynamic and detail-oriented Referral Coordinator to join our Oncology team in Boise, ID!
As a Referral Coordinator, you will be responsible for serving as a specialist in the coordination of all aspects of specialty referrals; both incoming and outgoing, eligibility verification, and maintenance for outpatient clinic patients. You will obtain and maintain accurate client information and verify with appropriate agencies. You will also report accurate data and statistics for referrals as needed. Referral Coordinators ensure that processes in each work queue are completed accurately and efficiently in compliance with all governing/internal policies.
POSITION DETAILS: This Full-Time position will work with our nurse navigators to support Hematology and Oncology patients for the regional oncology program. The schedule for this position will be Monday - Friday from 8:00AM - 4:30PM. The Cancer Institute is located in the main hospital campus in Boise, 1055 N Curtis Rd, Boise, ID 83706.
SKILLS, KNOWLEDGE, EDUCATION AND EXPERIENCE:
High school diploma or equivalent, Associate degree preferred
1 year of healthcare related referral experience , 3 years preferred
ESSENTIAL FUNCTIONS:
Process and approve referrals according to network and practice policies.
Obtain and verify documentation, eligibility, benefits, and insurance requirements.
Track and update referrals in the EMR system, ensuring accuracy and timely completion.
Communicate with providers, patients, and insurance companies to resolve issues and gather missing information.
Compile and send medical data to specialists; schedule diagnostic tests if needed.
Ensure compliance with HIPAA and organizational standards.
Maintain accurate patient records and update charts with specialist consults.
Educate patients on referral details and expectations.
Serve as liaison and internal consultant for staff; train new Referral Coordinators.
Perform additional administrative tasks, including appointment reminders and backup coverage.
Saint Alphonsus and Trinity Health are committed to promoting diversity in its workforce and to providing an inclusive work environment where everyone is treated with fairness, dignity and respect. We are committed to recruit and retain a diverse staff reflective of the communities we serve. Saint Alphonsus and Trinity Health are equal opportunity employers and prohibit discrimination against any individual with regard to race, color, religion, gender, marital status, national origin, age, disability, sexual orientation, or any other characteristic protected by law.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.