We are seeking a detail-oriented and organized Bilingual (Spanish & English) Referral Coordinator / Patient Care Coordinator to join our primary care doctor's office in MetroWest Orlando, FL. The ideal candidate will be responsible for managing patient referrals, coordinating appointments with specialists, and ensuring smooth communication between our office, patients, and other healthcare providers.''
The Referral Coordinator will play a crucial role in our healthcare team by facilitating patient referrals and managing the referral process from start to finish. This position requires excellent communication skills, attention to detail, and the ability to work efficiently in a fast-paced medical environment.
Key Responsibilities:
Process and manage patient referrals to specialists and other healthcare providers
Schedule appointments with specialists and provide patients with necessary information
Verify patient insurance information and obtain prior authorizations when required
Maintain accurate and up-to-date patient records, ensuring compliance with HIPAA guidelines
Communicate with patients, insurance companies, and healthcare providers to coordinate care
Track and follow up on referrals to ensure timely completion and patient satisfaction
Assist patients in resolving issues related to referrals, such as transportation or financial concerns
Collaborate with the healthcare team to ensure proper documentation and follow-up on referrals
Requirements
Qualifications and Skills
High school diploma required; associate's degree in healthcare administration or related field preferred
Previous experience in healthcare administration or as a referral coordinator is highly desirable
Strong knowledge of medical terminology and insurance procedures
Excellent verbal and written communication skills
Proficiency in electronic health record systems and Microsoft Office suite
Ability to multitask and prioritize in a fast-paced environment
Strong attention to detail and organizational skills
Customer service-oriented with a professional and empathetic demeanor
Benefits
Weekly Pay
PTO
Numbers & Facts
Location
Orlando, Florida
Website
HealthFirstStaff.com
Skills
Calendar Managementunmatched
Communication Skillsunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
Documentationunmatched
English Languageunmatched
Establish Prioritiesunmatched
HIPAA (Health Insurance Portability and Accountability Act)unmatched
Health Insuranceunmatched
Healthcareunmatched
Healthcare Administrationunmatched
Healthcare Providersunmatched
High School Diplomaunmatched
Insuranceunmatched
Maintain Complianceunmatched
Medical Officeunmatched
Medical Record Systemunmatched
Medical Recordsunmatched
Medical Terminologyunmatched
Medical Treatmentunmatched
Microsoft Officeunmatched
Multilingualunmatched
Multitaskingunmatched
Organizational Skillsunmatched
Patient Careunmatched
Plan Meetingsunmatched
Presentation/Verbal Skillsunmatched
Primary Careunmatched
Problem Solving Skillsunmatched
Process Managementunmatched
Spanish Languageunmatched
Time Managementunmatched
Writing Skillsunmatched
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