Referral Coordinator - Virtual/Remote

MultiCare Health System

Tacoma, WA(remote)

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JOB DETAILS

JOB TYPE

Full-time, Employee

SKILLS

Authentication, Broadband, Career Development, Communication Skills, Cost Control, Current Procedural Terminology (CPT), Customer Support/Service, Electronic Medical Records, Fellowship, Financial Compliance, Health Insurance, Health Plan, Healthcare, Healthcare Providers, High School Diploma, Identify Issues, Insurance, International Classification of Diseases (ICD), Interpersonal Skills, Logistics, Managed Care, Medical Treatment, Medicine, Microsoft Outlook, Multitasking, Operations Management, Organizational Skills, Patient Care, Patient Registration, Process Management, Team Player, Time Management, Tuition Fees, Writing Skills

LOCATION

Tacoma, WA

POSTED

30+ days ago

You Belong Here.

At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.

Department Addendum: Referral Coordinator

Position Overview

The Referral Coordinator serves as a system-level liaison responsible for managing patient referrals across MultiCare Health System (MHS) clinics, specialties, and regions. This intermediate-level role ensures timely and accurate referral processing, financial clearance, and compliance with insurance guidelines.

Work Arrangement

Work Location:

100% virtual

Technical Requirements:

High-speed internet (minimum 100 Mbps download / 20 Mbps upload)
HIPAA-compliant home office setup with desk and chair
Dual monitors and ability to troubleshoot basic technical issues
Proficiency in Microsoft Teams, Outlook, and EMR systems
Enrollment in Imprivata Two-Factor Authentication (2FA)

Key Responsibilities

Coordinate, process, and redirect referrals across MHS
Verify insurance eligibility and secure prior authorizations
Ensure referrals are coded accurately with ICD and CPT codes
Monitor timeliness of chart notes and results
Obtain and scan clinical documentation into EMR
Create/update patient accounts and registration details
Communicate referral status to patients and providers
Document all referral activity and communications
Respond to inquiries from patients, providers, and insurance plans
Advocate for patients and troubleshoot referral issues
Collaborate with providers and support staff on authorization reviews
Research eligibility and benefits; resolve claim denials
Maintain reliable attendance per MHS policy

Required Qualifications

Minimum 2 years of customer service experience in healthcare or insurance
Minimum 2 years of experience in referral coordination, prior authorizations, HIM scanning, registration, or scheduling
Strong written communication and multitasking skills
Ability to sit and work at a computer for extended periods
Values-Based Behaviors

Referral Coordinators are expected to embody MHS core values:

Respect: Seek first to understand
Integrity: Do the right thing
Stewardship: Live lean
Excellence: Be your best / Act for safety's sake
Collaboration: Team up
Kindness: Create warmth and comfort
Joy: Bring joy in all you do

Performance Expectations

Meet organizational competency standards
Demonstrate discretion, tact, and professionalism under pressure
Maintain accurate and timely documentation
Continuously learn and adapt to evolving processes and systems

Position Summary
The Referral Coordinator is responsible for expediting the administrative requirements of patient referrals between participating providers and patient health plans. The incumbent acts as a resource regarding referrals and insurance plan guidelines. This role requires the ability to interpret medical guidelines, benefits, policies and procedures in order to ensure the efficient operations of patient health care services.

Responsibilities

You will expedite administrative requirements and logistics
You will serve as a resource on referrals and insurance plan guidelines
You will apply discretion, good judgment, and professional communication to all work experiences
You will regularly utilize independent decision-making capacities and strong interpersonal skills

Requirements

High school graduate or equivalent preferred
Two (2) years experience working in a medical setting or insurance company
Experience in managed care desired
Experience with CPT and ICD-9 coding, preferred

About Yakima Memorial Hospital

MultiCare Yakima Memorial Hospital has served the Yakima Valley since 1950. This 226-bed, not-for-profit hospital features a multispecialty team across 20+ primary and specialty care locations, providing cardiac care, cancer care, pediatric trauma care, hospice and advanced care for children with special health needs. Clinicians here care for a diverse patient population and make a meaningful impact in a collaborative, supportive environment where teams are valued and patients are grateful.

About the Yakima Community

Yakima enjoys 300 days of sunshine a year and a valley setting surrounded by desert hills and mountains. The area offers endless outdoor activities, from hiking, mountain biking and fishing to skiing, rafting and camping. Residents also enjoy rivers, lakes and scenic trails just minutes from home, along with a lower cost of living and a welcoming community - perfect for those who love an active outdoor lifestyle.

Why MultiCare?

Rooted in the local community - Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years

Growth and education - Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in your future

Well-being and support - Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared for at work and in life

Living our values - Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other

Belonging for all - Employee Resource Groups, inclusion initiatives and outreach programs support a workplace where every voice is valued

Pacific Northwest lifestyle - Work and live where natural beauty, adventure and strong community connections are part of everyday life

Pay and Benefit Expectations
We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $22.97 - $33.05 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant's years of experience align.

Associated benefit information can be viewed here.

MultiCare is an equal opportunity employer. Hiring decisions are made without regard to race, color, religion, national origin, sexual orientation, gender identity, disability or veteran status. EOE/AA/M/F/D/V

About the Company

MultiCare Health System

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