Referral Relations Manager

Carolina Veterinary Specialists is seeking a motivated, relationship-driven professional to join our team as a Referral Relations Manager. This role is ideal for someone who thrives on building meaningful partnerships, expanding community presence, and developing strategic programs that drive growth across multiple hospitals.

As the voice and ambassador of CVS hospitals, the Referral Relations Manager will play a critical role in strengthening our connection with the veterinary community. This position is responsible for building and scaling a comprehensive referral relations program from the ground up, expanding our network of referring veterinarians, and ensuring a seamless and collaborative experience between referring practices and our specialty hospitals.

Working closely with hospital leadership, medical teams, and operations, the Referral Relations Manager will develop and implement initiatives that increase referral engagement, strengthen partnerships, and enhance the visibility of our services across the region.

This position supports multiple hospitals across two states and requires regular travel to referring practices, veterinary events, and community engagements.

Key Responsibilities

• Own and lead the referral relations strategy, developing and implementing initiatives that support hospital growth, service line expansion, and long-term partnership development.
• Build and manage a scalable referral program including processes, communication channels, engagement initiatives, and tracking systems.
• Establish and maintain strong relationships with referring veterinary practices, serving as a trusted liaison and partner.
• Conduct in-person outreach and relationship-building visits with veterinary clinics across the region to strengthen engagement and identify new referral opportunities.
• Represent Carolina Veterinary Specialists at veterinary conferences, local events, and community outreach initiatives.
• Analyze referral trends, market dynamics, and competitive landscape to inform strategic decisions and recommend growth initiatives that impact hospital performance and market expansion.
• Develop and maintain referral performance dashboards and reporting to monitor referral volume, partner engagement, and program effectiveness.
• Collaborate cross-functionally with hospital leadership, operations teams, and medical staff to optimize referral workflows and communication.
• Identify and address referral leakage or barriers within the referral process and implement solutions to improve conversion and satisfaction.
• Educate internal teams on referral best practices and relationship management strategies.
• Execute targeted outreach campaigns and service education initiatives to increase awareness of specialty services and drive new referrals.
• Exercise independent judgment in developing outreach strategies, prioritizing referral partnerships, and determining engagement initiatives that support hospital growth and service expansion.

Qualifications

The ideal candidate will bring a blend of relationship-building expertise, strategic thinking, and community engagement experience, along with a passion for supporting the veterinary profession.

Preferred qualifications include:

• Experience developing or managing referral networks, partnership programs, or business development initiatives
• Proven ability to increase referral volume and strengthen professional partnerships
• Strong understanding of market analysis, outreach strategy, and performance tracking
• Experience creating dashboards, reports, and metrics to monitor program success
• Excellent communication, presentation, and interpersonal skills
• High level of emotional intelligence and relationship management
• Ability to work independently while collaborating across multiple teams
• A positive, proactive mindset with a passion for community engagement and brand advocacy
• Experience in veterinary medicine preferred (veterinary technician, assistant, client service, or industry experience)

Why Join Us?

At Carolina Veterinary Specialists, we are committed to supporting both our team members and the communities we serve.

We offer:

• Competitive compensation with opportunities for professional growth and development
• Comprehensive medical, dental, and vision coverage with employer-paid premiums
• 401(k) with employer matching
• Employee Assistance Program focused on mental health and wellness
• Short- and long-term disability coverage
• Employer-paid life and accident insurance
• Uniform stipends
• Generous pet care discounts
• Tuition reimbursement and continuing education support
• A collaborative and inclusive work environment where you can make a meaningful impact

About Carolina Veterinary Specialists

Carolina Veterinary Specialists is a network of six 24-hour specialty and emergency hospitals across the Carolinas, proudly providing exceptional veterinary care to pets and their families for more than 20 years.

We partner closely with referring veterinarians to ensure patients receive the highest level of specialty and emergency care.

Job Type: Full-time

Schedule: Monday–Friday | 8-hour shift

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