Job Title: Referral Representative I – 3rd Shift Location: Pittsburgh, PA 15220 Shift: Monday – Friday | 9:00 PM – 5:30 AM Pay Rate: $21.85/hr On W2
Position Summary:
The Referral Representative I is responsible for coordinating referral testing activities, handling customer inquiries, processing specimens for shipment to referral laboratories, and ensuring compliance with laboratory regulations and quality standards.
This role serves as a key liaison between internal departments, external clients, and referral vendors while maintaining a high level of customer service and operational accuracy.
Retrieve, sort, verify, and process specimens for shipment to referral laboratories.
Ensure specimen quality, accuracy, and integrity by identifying issues such as incorrect specimen types, insufficient quantities, missing information, or improper storage temperatures.
Prepare specimens and shipping packages in compliance with IATA shipping regulations.
Research test availability and coordinate appropriate referral laboratory selection.
Maintain accurate documentation and departmental records.
Customer Service & Communication:
Respond to internal and external customer inquiries regarding referral testing, results reporting, service issues, and testing requirements.
Communicate laboratory results using established protocols.
Contact clients to resolve routine, medical, and technical issues related to patient testing and result reporting.
Notify clients of Tests Not Performed (TNPs), laboratory accidents, and service disruptions within established timelines.
Collaborate with Client Services, Sales, and laboratory personnel to ensure timely issue resolution and customer satisfaction.
Quality Assurance & Problem Resolution:
Investigate and resolve complex referral testing issues.
Identify, document, and escalate reportable quality incidents to management.
Ensure compliance with CLIA, HIPAA, OSHA, laboratory safety standards, and company policies.
Maintain a safe, organized, and sanitary work environment.
Administrative Duties:
File and maintain departmental documents and records.
Perform data entry and maintain accurate laboratory information system records.
Support additional departmental functions and special projects as assigned.
Required Qualifications: Education:
High School Diploma or equivalent (Required)
Experience:
1–2 years of clinical laboratory experience (Required)
Customer service and/or medical background (Preferred)
Required Knowledge & Skills:
Basic understanding of Client Services and Specimen Processing operations.
Strong knowledge of Referral Testing processes and procedures.
Familiarity with medical terminology used in clinical laboratory environments.
Excellent customer service, communication, and interpersonal skills.
Strong problem-solving and critical-thinking abilities.
Ability to work independently, prioritize tasks, and manage multiple responsibilities simultaneously.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Experience working with Laboratory Information Systems (LIS).
Accurate data entry and documentation skills.
Ability to maintain confidentiality of patient and client information.
Physical Requirements:
Frequent standing and walking throughout the shift.
Ability to stand and work at a laboratory bench for extended periods.
Ability to lift and carry:
1–10 lbs frequently
11–25 lbs occasionally
36–50 lbs infrequently
Over 50 lbs with assistance only
Work Environment:
Laboratory environment involving exposure to biological specimens and potentially hazardous chemicals.
Required use of personal protective equipment (PPE) and adherence to all laboratory safety procedures.
Must follow established engineering controls and safe work practices as directed by management.
Numbers & Facts
Location
Pittsburgh, PA
Want to know if you’re a fit? Upload your resume and let our AI show you.
Skills
Administrative Skillsunmatched
Clinical Laboratoryunmatched
Corporate Policiesunmatched
Customer Satisfactionunmatched
Customer Service Operationsunmatched
Customer Support/Serviceunmatched
Data Entryunmatched
Data Qualityunmatched
Documentationunmatched
Establish Prioritiesunmatched
File Maintenanceunmatched
HIPAA (Health Insurance Portability and Accountability Act)unmatched
Identify Issuesunmatched
Interpersonal Skillsunmatched
Laboratoryunmatched
Laboratory Systemsunmatched
Laboratory Techniquesunmatched
Maintain Complianceunmatched
Medical Recordsunmatched
Medical Terminologyunmatched
Microsoft Excelunmatched
Microsoft Officeunmatched
Microsoft Outlookunmatched
Microsoft Wordunmatched
OSHAunmatched
Organizational Skillsunmatched
Patient Confidentialityunmatched
Physical Demandsunmatched
Problem Solving Skillsunmatched
Quality Assuranceunmatched
Quality Assurance Methodologyunmatched
Quality Managementunmatched
Quality Metricsunmatched
Regulatory Complianceunmatched
Resolve Customer Issuesunmatched
Safety Processunmatched
Safety Standardsunmatched
Safety/Work Safetyunmatched
Salesunmatched
Sample/Specimen Processingunmatched
Test Requirementsunmatched
Testingunmatched
Time Managementunmatched
🎯
Be found by employers
5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.