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Referral Representative I - 3rd shift

Integrated Resources, Inc

Pittsburgh, PA

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JOB DETAILS
SALARY
SKILLS
Administrative Skills, Clinical Laboratory, Corporate Policies, Customer Satisfaction, Customer Service Operations, Customer Support/Service, Data Entry, Data Quality, Documentation, Establish Priorities, File Maintenance, HIPAA (Health Insurance Portability and Accountability Act), Identify Issues, Interpersonal Skills, Laboratory, Laboratory Systems, Laboratory Techniques, Maintain Compliance, Medical Records, Medical Terminology, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, OSHA, Organizational Skills, Patient Confidentiality, Physical Demands, Problem Solving Skills, Quality Assurance, Quality Assurance Methodology, Quality Management, Quality Metrics, Regulatory Compliance, Resolve Customer Issues, Safety Process, Safety Standards, Safety/Work Safety, Sales, Sample/Specimen Processing, Test Requirements, Testing, Time Management
LOCATION
Pittsburgh, PA
POSTED
11 days ago
Job Title: Referral Representative I – 3rd Shift
Location: Pittsburgh, PA 15220
Shift: Monday – Friday | 9:00 PM – 5:30 AM
Pay Rate: $21.85/hr On W2
 
Position Summary:
  • The Referral Representative I is responsible for coordinating referral testing activities, handling customer inquiries, processing specimens for shipment to referral laboratories, and ensuring compliance with laboratory regulations and quality standards.
  • This role serves as a key liaison between internal departments, external clients, and referral vendors while maintaining a high level of customer service and operational accuracy.
 
Key Responsibilities:
Specimen Processing & Referral Testing:
  • Retrieve, sort, verify, and process specimens for shipment to referral laboratories.
  • Ensure specimen quality, accuracy, and integrity by identifying issues such as incorrect specimen types, insufficient quantities, missing information, or improper storage temperatures.
  • Prepare specimens and shipping packages in compliance with IATA shipping regulations.
  • Research test availability and coordinate appropriate referral laboratory selection.
  • Maintain accurate documentation and departmental records.
 
Customer Service & Communication:
  • Respond to internal and external customer inquiries regarding referral testing, results reporting, service issues, and testing requirements.
  • Communicate laboratory results using established protocols.
  • Contact clients to resolve routine, medical, and technical issues related to patient testing and result reporting.
  • Notify clients of Tests Not Performed (TNPs), laboratory accidents, and service disruptions within established timelines.
  • Collaborate with Client Services, Sales, and laboratory personnel to ensure timely issue resolution and customer satisfaction.
 
Quality Assurance & Problem Resolution:
  • Investigate and resolve complex referral testing issues.
  • Identify, document, and escalate reportable quality incidents to management.
  • Ensure compliance with CLIA, HIPAA, OSHA, laboratory safety standards, and company policies.
  • Maintain a safe, organized, and sanitary work environment.
 
Administrative Duties:
  • File and maintain departmental documents and records.
  • Perform data entry and maintain accurate laboratory information system records.
  • Support additional departmental functions and special projects as assigned.
 
Required Qualifications:
Education:
  • High School Diploma or equivalent (Required)
 
Experience:
  • 1–2 years of clinical laboratory experience (Required)
  • Customer service and/or medical background (Preferred)
 
Required Knowledge & Skills:
  • Basic understanding of Client Services and Specimen Processing operations.
  • Strong knowledge of Referral Testing processes and procedures.
  • Familiarity with medical terminology used in clinical laboratory environments.
  • Excellent customer service, communication, and interpersonal skills.
  • Strong problem-solving and critical-thinking abilities.
  • Ability to work independently, prioritize tasks, and manage multiple responsibilities simultaneously.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Experience working with Laboratory Information Systems (LIS).
  • Accurate data entry and documentation skills.
  • Ability to maintain confidentiality of patient and client information.
 
Physical Requirements:
  • Frequent standing and walking throughout the shift.
  • Ability to stand and work at a laboratory bench for extended periods.
  • Ability to lift and carry:
    • 1–10 lbs frequently
    • 11–25 lbs occasionally
    • 36–50 lbs infrequently
    • Over 50 lbs with assistance only
 
Work Environment:
  • Laboratory environment involving exposure to biological specimens and potentially hazardous chemicals.
  • Required use of personal protective equipment (PPE) and adherence to all laboratory safety procedures.
  • Must follow established engineering controls and safe work practices as directed by management.

About the Company

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Integrated Resources, Inc

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