Clinical Information Systems, Computer Skills, Conflict Resolution, Continuous Improvement, Customer Relations, Customer Satisfaction, Customer Support/Service, Identify Issues, Medical Office, Medicine, Multitasking, Problem Solving Skills, Service Delivery, Team Player, Technical Training, Typing
This position is based out of Winter Garden, FL. and does have the ability to work remotely following a successful 90-day training period.
Job Summary:
The Referral Services Representative is responsible for providing first class customer service and ensures that all necessary patient data is completed and coordinated properly, accurately and thoroughly. The Referral Services Representative provides customer satisfaction to both internal and external customers and strives to continuously improve service delivery.
Qualifications:
Education:
- High school diploma or equivalent is required; some business classes, vocational/technical training preferred.
Certification/Licensure:
Experience:
- At least 1 year previous experience in a medical office setting and knowledge of E-Clinical software or equivalent is required.
- At least six months of medical and/or dental referrals experience preferred.
Special skills:
- Skill in creating an atmosphere conducive to customer friendly relations by providing memorable, courteous, friendly and prompt customer service.
- Ability to show courtesy and respect to all customers.
- Ability to be a team player.
- Ability to effectively handle multiple tasks in a fast-paced environment.
- Ability to identify problem issues and determine the appropriate course of action/redirection within department guidelines required to resolve issues.
- Ability to resolve issues of conflict in a tactful and professional manner and to effectively diffuse irate callers; typing and computer skills.
Other requirements:
- Able to work flexible hours as needed.
C
Community Health Centers