REFERRALS

Committed to bringing healthcare into communities and communities into healthcare since 1978, NEW Health is rural northeast Washington's leading non-profit primary care provider. We treat all patients with the respect they deserve while providing high-quality, integrated medical, dental, behavioral health, and pharmacy services.

NEW Health has been named one of the best places to work in the Inland Northwest! We set the standard to advance employees within our organization and hold ourselves accountable by tracking employee advancement as one of our key performance indicators. Our workforce development program, NEW Health University, is nationally recognized for developing local career pathway training. We provide all of our staff with paid, on-the-job training to ensure you are confident and successful in your position.

Your Career Pathway with NEW Health

We create pathways for career growth within NEW Health. To support this, we provide all employees with monthly paid training and additionally offer tuition reimbursement and one-on-one career planning. There are many paths to grow your career within NEW Health; here are some examples:

Front Desk -> Medical Assistant Apprentice -> Certified Medical Assistant -> Assistant Operations Manager -> Clinic Operations Manager

Dental Assistant Trainee -> Dental Assistant -> Assistant Operations Manager ->

Care Coordination Manager

Pharmacy Assistant -> Pharmacy Technician Apprentice -> Pharmacy Technician -> 340B Specialist

Benefits with You and Your Family in Mind

• Up to three weeks of paid time off your first year plus nine paid holidays
• Free Life Flight membership for your family
• No-cost medical, dental, and vision insurance for employees
• Health Savings Account and Flexible Spending Account options
• 401(k) plan with matching contribution
• Continuing education, license, and tuition reimbursement opportunities

The above list is not inclusive of all full-time employee benefits and is dependent upon eligibility criteria.

Purpose of Job:

This position is part of a multi-disciplinary team that provides quality patient care in our patient centered medical home model. The purpose of this position is to improve the overall health of the communities we serve, expand the availability of quality health services, and wellness education by coordinating patient referrals at NHP by performing the following duties:

Essential Duties and Responsibilities:

• Processes referrals in a timely fashion, including sorting and processing referrals by indicated urgency and date.
• Refers patients to specialists based on each insurance companys available specialty network.
• Documents and enters all referrals appropriately in patients medical records.
• Educates the patients on the referral process including their own responsibilities as well as their insurance companys process and protocols in regards to a referral.
• Verifies that providers have sufficiently documented the reason for the referral and have done the appropriate work ups prior to sending the patient to the specialist.
• Maintains referral tracking log per protocol.
• Performs other duties as assigned.
• Travel may be required.

Qualifications:

Education/Experience: High School Diploma required. Completion of medical assisting program with valid Medical Assistant- Certified license in the state of Washington and certified in medical assisting through the American Association of Medical Assistants, AAMA preferred. Two years of experience working in a medical office setting preferred. Experience working with insurance terminology preferred.

Skills: Excellent customer service skills and compassion for patients required. Computer skills required, with the ability to document electronically clearly and efficiently using medical terminology

and accurate spelling. Excellent oral communications skills required. Must be able to work well with the team and independently.

Physical Demands:

Required to sit for greater than 50% of the day, and stand and be mobile at least 25% of the time. Required to use hands to finger, handle or feel 67% to 100% of the time, as well as reach with hands and arms. Climbing, balancing, stooping, kneeling or crouching occurs less than 1/3rd of the time.

Communicating by talking/ hearing occurs over 2/3rd of the day, with a large amount of this occurring over the telephone. Amount of time spent lifting or exerting force is less than 1/3rd of the time for up to 25 pounds. Rarely is there a need to lift more than 25 pounds. Stair climbing up to 60 minutes per shift.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.