Referrals Supervisor

Lead with purpose and make access to care happen. Join Chapa-De as our Referral Supervisor and empower a team that connects patients to the specialty care they need through strong leadership, collaboration, and continuous improvement.

Hourly Pay: $30.50-$35.55

Benefit Highlights:

• Employer-paid Health Insurance (medical, dental and vision): 100% for employees and 80% for dependents.
• 17 days PTO per year, 11 Paid Holidays, 8+ Sick Days (1 hour for every 30 hours worked)
• Retirement Plan with 6% match

Your Responsibilities:

• Lead and support the Referrals and Telemedicine team by providing day-to-day supervision, coaching, training, and performance development while fostering a collaborative, patient-centered culture.
• Oversee referral and telemedicine operations by ensuring timely scheduling, accurate documentation in eClinicalWorks (eCW), and adherence to departmental workflows and service standards.
• Build strong partnerships with providers, clinical teams, and external specialists to expand referral networks, improve communication, and enhance patient access to specialty care.
• Drive operational excellence by monitoring key performance metrics, conducting quality audits, developing standardized procedures, and identifying opportunities to improve efficiency across clinic locations.
• Partner with leadership to implement process improvements, support hiring and onboarding, communicate departmental priorities, and ensure compliance with organizational policies and regulatory requirements.

Qualifications:

• High School diploma or equivalent.
• Minimum 3 years’ experience with healthcare referral functions.
• Minimum 2 year of previous supervisory experience.
• Minimum 3 years’ experience with Medi-Cal insurance eligibility, including Medi-Cal, Medicare, workers’ compensation, auto insurance and private insurance.
• Minimum 3 years’ experience with an EHR, preferably EClinicalWorks or similar EHR
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Current & valid CA Driver’s License, vehicle insurance and DMV printout.

About Us: Chapa-De is a non-profit community outpatient health center with a mission to advance the health and well-being of American Indians and low-income individuals living in our communities by providing convenient access to high quality, compassionate care. Clinics located in Auburn, CA and Grass Valley, CA.

Chapa-De recognizes that our strength lies in our people. We are committed to the principles of equal employment and complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is the intent of Chapa-De to maintain a work environment free of harassment, discrimination, or retaliation. We are dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment. Chapa-De provides reasonable accommodation to enable qualified individuals with disabilities to perform the essential functions. Please tell us if you require a reasonable accommodation. We comply with California Department of Public Health Requirements. This may include, but not limited to, masking during flu season for employees who decline an annual flu vaccine. Preference in filling vacancies will be given to qualified Indian applicants in accordance with the Indian Preference Act (Title 25, U.S. Code, section 472 & 473).