Refrigeration Alarm Monitoring Specialist, Lakeland

Publix

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Required Qualifications

high school diploma or its equivalent
at least two (2) years of experience with computer software and hardware
at least two (2) years of experience in a customer service field coordinating and scheduling business/vendor activities
basic knowledge of Microsoft Office (Excel, Word, PowerPoint)
sound decision making skills
strong written and oral communication skills
strong analytical skills
ability to multi-task
empathetic listening skills
Professional telephone etiquette
time management skills
ability to work on a team
ability to be customer focused
willingness to work a flexible schedule including weekends and holidays

Preferred Qualifications

a degree from an accredited technical school with courses in Refrigeration or Energy Management Systems
four (4) or more years of experience with computer software and hardware with additional experience related to refrigeration alarm monitoring and maintenance management software packages
four (4) or more years of experience in a customer service field coordinating and scheduling business/vendor activities
knowledge of Facility Services products and services
knowledge of the Refrigeration Contract Statement of Work as it relates to Publix refrigeration systems
knowledge and basic understanding of supermarket refrigeration systems and equipment
intermediate knowledge of Microsoft Office (Excel, Word, PowerPoint)
knowledge of Problem Escalation Process
knowledge of Publix Organizational Structure
knowledge of understanding of company and department policies, processes and procedures
knowledge of improvement methodologies
ability to read and understand refrigeration architectural drawings
strong analytical skills
conflict resolution skills

Facilities

Location

Lakeland, FL