Refund Specialist

Job Overview

Join our team in North Carolina, a place where vibrant city life meets serene nature. Enjoy the best of both worlds as you become part of a dynamic team dedicated to ensuring accurate and timely refunds.

Essential Functions

• Review credits to determine if a refund is due to insurance.
• Review credits to determine if a refund is due to the patient.
• Understand how to read an Explanation of Benefits (EOB).
• Understand allowables.
• Work line items and apply credits and debits appropriately.
• Follow all company policies and procedures, including HIPAA regulations.
• Communicate trends or issues with payers.
• Assist with other areas of receipts processing as needed.

Qualifications

Two (2) years of payment refunds experience, with collections, billing, and/or registration experience in a healthcare or insurance setting being a plus, OR any combination of equivalent education and experience. Typing skills with a minimum of 35 wpm and good communication skills are required.

Physical Requirements

(MediumMax 25lbs): up to 25 lbs, 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 25 lbs max; Carrying of objects up to 25 lbs. Occasional to frequent standing & walking, occasional sitting, close eye work (computers, typing, reading, writing). Physical demands may vary depending on assigned work area and work tasks.

Visit our website www.ffamstaffing.com to learn more about our organization. As a member of our team, you will benefit from free job placement and services including immediate access to FFAM 360 Staffing available job openings, resume review and critique, and interview preparation with valuable information about the culture of potential employers. We also offer referral fees for any candidates you refer to us and are placed with our clients.