SmallHD– Who are we?
SmallHD designs and manufactures cutting-edge display products for both the independent filmmaker and cinema industry. Our monitors are being used worldwide to consistently provide creative professionals with real-time confidence in their image. SmallHD products are known for their durability, premium display quality, and incredible user interface.
What will I be doing?
The technician plays a key role in maintaining operational efficiency by returning products to service-ready condition through structured refurbishment and quality verification processes.
Repair & Refurbishment Technician
Responsibilities
Inspect, diagnose, and evaluate returned or used equipment to determine repair and refurbishment requirements
Perform repairs, part replacements, cleaning, and restoration according to established procedures, using appropriate tools and safety practices
Test refurbished equipment to verify functionality, performance, and quality standards, documenting findings and identifying root causes of recurring failures
Maintain accurate service records, parts usage logs, and inventory tracking; report shortages and communicate findings to supervisors and cross-functional teams
Support continuous improvement by providing feedback on product reliability, contributing to process development, and participating in quality audits
Maintain tools, equipment, and workstations in a clean, organized, and safety-compliant condition
Qualifications
High school diploma or equivalent
Mechanical and/or technical aptitude with hands-on troubleshooting and diagnostic skills
Strong attention to detail, quality focus, and ability to interpret technical documentation
Effective time management and ability to maintain productivity while performing detail-oriented work for extended periods
Clear communication and team collaboration skills
Proficiency or willingness to learn relevant software tools including xTuple ERP (to be replaced with Salesforce soon), Zendesk/Salesforce, FedEx ShipManager/UPS WorldShip/ShipStation, Shopify, Smartsheet, and Google Workspace
Prior inventory management experience is a plus
Passion for the entertainment or broadcast industry is a plus
More important information for you
This position is based in the Cary, NC office
Reporting to Service Program Manager
This position is full time
Why SmallHD?
Great people, great work environment
Health Insurance (incl.dental and vision)
401(k) Matching
Fun events throughout the year
A fast-growing company with room to grow