Regional Branch Operations Manager

Why Work at Bank First

At Bank First, we're not just a bank-we're a community. Consistently ranked among the top-performing banks in the U.S. and Wisconsin, and recognized by American Banker as one of the "Best Banks to Work For". We combine professional excellence with a culture that truly values people. When you join Bank First, you're joining a team that invests in your growth, supports your well-being, and celebrates your contributions.

Why You'll Love Working Here

Imagine a workplace where:

• Your career growth is supported through training, mentoring, and advancement opportunities
• Flexibility allows you to balance work and life without compromise
• Your contributions directly impact guests and communities you care about
• You're part of a culture built on respect, collaboration, and empowerment

At Bank First, you don't just fill a role-you make a difference. Every interaction matters, and every team member helps shape the experience our guests love.

The Regional Branch Operations Manager is responsible for driving operational excellence, consistent execution, and exceptional customer service across assigned branches. This role provides strategic leadership, coaching, and oversight to Guest Experience Managers, ensuring alignment with bank-wide objectives and regulatory standards. The role combines advanced financial acumen, people development, operational oversight, and process optimization to maximize performance, mitigate risk, and enhance the customer experience.

Branch Operations & Performance Optimization

• Ensure branches operate consistently and efficiently, maintaining high customer service standards aligned with the G.U.E.S.T. Experience.
• Monitor and analyze core branch metrics (Missed Calls, NPS, Exceptions, Audit Outcomes, Transactions per FTE), identifying trends and improvement areas.
• Assist where needed with internal branch audits and back tests; work with VP of Branch Operations to resolve audit findings and implement best practices.
• Mitigate deposit fraud risk by actively participating in the fraud squad and supporting fraud detection and prevention initiatives.
• Maintain complete knowledge of all branch systems, procedures, and applications to be the frontline operations expert.
• Participate in updating and maintain training manuals and operational reference materials.
• Lead monthly reporting and analysis, including teller transaction data, staffing metrics, and exception trends.

Leadership & Team Development

• Set a high standard of leadership, ethics, and professionalism; lead by example and foster a culture aligned with Bank First's values.
• Provide coaching and development plans for Guest Experience Managers; conduct monthly performance feedback meetings.
• Promote accountability and continuous improvement across all branch roles through structured coaching and regular observations.
• Coordinate and deliver effective one-on-one training and group sessions; serve as a lead presenter at Branch Leadership meetings.
• Act as the Teller and Branch Operations Advocate-champion best practices and staff engagement at every level.

Training & Collaboration

• Identify operational gaps or inconsistencies and collaborate with the training department to develop tailored training resources.
• Lead or contribute to Branch Leadership Training meetings, utilizing branch observations to inform agenda and delivery.
• Maintain strong collaboration with market leaders, HR, compliance, and other internal stakeholders to align branch goals and resources.
• Serve as a subject matter expert in bank products, services, and frontline operations; deliver effective and engaging presentations to internal teams.

Strategic Thinking & Risk Management

• Analyze financial and operational data to drive strategic decisions that positively impact key metrics like Return on Assets (ROA), EPS, and Assets per FTE.
• Monitor risk and compliance adherence across the branch network; address potential risks proactively and work with the VP Branch Operations to implement mitigation plans.
• Promote process improvement and technology adoption to streamline operations and enhance the customer experience.
• Develop and lead implementation of resource allocation strategies, staffing models, and scheduling plans in partnership with VP Branch Operations and HR.

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Required Qualifications:

• Minimum of 5 years of Teller and CSR (Customer Service Representative) Roles.
• Minimum of 3 years in a branch supervisory role such as Branch Manager, Teller Supervisor, or similar role.
• Demonstrated leadership and/or supervisory experience in a banking environment.
• Strong knowledge of bank products, services, and regulatory compliance.
• Proven experience in project management and process improvement.
• Sales and/or sales training experience required; training delivery experience preferred.
• Excellent written, oral, and presentation communication skills.
• Strong time management, analytical thinking, and organizational skills.
• Willingness and ability to travel regularly within the bank's branch footprint.
• Preferred prior experience managing multiple branch locations.

Additional Information:

• Regular attendance at Branch Leadership sessions is required; ensures strong representation from regional staff.
• Must adhere to Bank First's Code of Ethics and promote a culture of integrity and ethical behavior.

About Bank First

Headquartered in Manitowoc, Wisconsin, Bank First serves communities across Wisconsin and the Illinois Stateline region. Our growth is built on relationship-based banking-getting to know our guests personally and helping them create lasting value.

Our Culture & Vision

We foster curiosity, creativity, and responsiveness while embracing individual differences. Employees are empowered with tools to succeed and supported in their careers. Our vision is to remain the top-performing, independent provider of financial services, delivering personalized solutions and value to guests and communities alike.

Our Values

Relationship Based | Community Focused | Innovative Solutions | Value Driven

Join Bank First and build a career where your contributions matter, your growth is supported, and your work makes a difference every single day.

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