Recognized as a “Best Place to Work Modern Healthcare” – Join a team where people come first. At Vital Care, we are committed to creating an inclusive, growth-focused environment where every voice matters. Vital Care is the premier pharmacy franchise business with franchises serving a wide range of patients, including those with chronic and acute conditions. Since 1986, our passion has been improving the lives of patients and healthcare professionals through locally-owned franchise locations across the United States. We have over 100 franchised Infusion pharmacies and clinics in 35 states, focusing on the underserved and secondary markets. We know infusion services, and we guide owners along the path of launch, growth, and successful business operations. What we offer: - Comprehensive medical, dental, and vision plans, plus flexible spending, and health savings accounts.
- Paid time off, personal days, and company-paid holidays.
- Paid Paternal Leave.
- Volunteerism Days off.
- Income protection programs include company-sponsored basic life insurance and long-term disability insurance, as well as employee-paid voluntary life, accident, critical illness, and short-term disability insurance.
- 401(k) matching and tuition reimbursement.
- Employee assistance programs include mental health, financial and legal.
- Rewards programs offered by our medical carrier.
- Professional development and growth opportunities.
- Employee Referral Program.
Job Summary: The Regional Business Coach “(RBC)” exercises strategic leadership, operational oversight, and business coaching and development to franchise locations in their assigned regional areas. This role ensures the guidance of Franchise locations to deliver and maintain high-quality patient care, regulatory compliance, and financial performance across pharmacy, nursing, logistics, and customer service teams. Duties/Responsibilities: What your day-to-day will be like: - Lead strategic initiatives that strengthen brand integrity, optimize owner returns, and support Vital Care’s long-term vision for the region.
- Drive execution of initiatives by managing timelines, deliverables, stakeholder alignment, and go to market processes across channels.
- Localize brand programs for the market, ensuring brand standards, and swim lane clarity are upheld for both managed and franchised locations.
- Prepare and deliver project status updates, performance reviews, and business insights to senior leaders and cross functional teams.
- Become the first line call resolution for our Franchise owners on daily operating and growth questions regarding the standard operating procedures.
How you will collaborate with others: - Partner with Franchise Owners, its local leadership and cross functional partners to identify performance improvement opportunities and implement approved recommendations.
- Work with internal partners across enterprise teams—including Compliance, Onboarding, Revenue Cycle and Payer—to support organizational objectives and ensure full alignment on key initiatives.
- Engage in regular leadership meetings, business reviews, and regional planning sessions to drive operational effectiveness and strategic clarity.
Required Skills/Abilities: Up to 50% travel within the assigned region, including franchise visits, meetings, and ongoing support of Franchise locations. Candidates must reside in the Western United States to support regional business needs and collaboration across western time zones. - Expertise in building data-driven insights and executive level presentations using Excel and PowerPoint
- Direct experience in home infusion, specialty pharmacy, home health, or closely related healthcare industry strongly preferred (but not required).
- Proven success coaching or leading business owners, teams, direct reports, operators, or senior leaders.
- Strong financial acumen, including P&L management and data-driven decision making.
- Business Coaching & Influence: Ability to guide, challenge, and influence without direct authority.
- Executive Presence: Comfortable engaging with Franchise Owners as peers and trusted advisors.
- Strong ability to interpret financial and operational data to drive action.
- Balance empathy and accountability to build long-term franchise success.
- Thrives in a fast-growing, evolving franchise organization.
Education and Experience: - Bachelor’s degree in healthcare administration, business, or related field (Master’s preferred) or Five (5) years of progressive experience in healthcare operations, business leadership, and change management in a multi-site support environment.
- Strong knowledge of infusion therapies, regulatory compliance, and payer systems.
- Proven ability to lead teams, manage budgets, and drive growth.
- Excellent communication, problem-solving, and organizational skills.
Physical Requirements: - Sitting: Prolonged periods of sitting are typical, often for the majority of the workday.
- Keyboarding: Frequent use of a keyboard for typing and data entry.
- Reaching: Occasionally reaching for items such as files, documents, or office supplies.
- Fine Motor Skills: Precise movements of the fingers and hands for tasks like typing, using a mouse, and handling paperwork.
- Visual Acuity: Good vision for reading documents, computer screens, and other detailed work.
Be part of an organization that invests in you! We are reviewing applications for this role and will contact qualified candidates for interviews.
Vital Care Infusion Services is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans’ status, or any other basis protected by applicable federal, state, or local law. Vital Care is a U.S.-based employer and hires only individuals who are authorized to work in the United States and who perform their work from within the United States. Applicants and employees must accurately disclose their current work location and work authorization status during the application and hiring process. Any material misrepresentation or omission regarding identity, location, work authorization, qualifications, or other employment-related information may result in withdrawal of a job offer, immediate termination of employment, and pursuit of any remedies available under applicable law.
Vital Care Infusion Services participates in E-Verify. This position is full-time and remote. The salary range for this position is $149,807-$187,259.
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