Position: Regional Carrier Specialist (RCS); Logistics and Transportation
Pay Rate: Starting at $21 per hour
Schedule: Mon - Fri 9am - 6pm for training, after that could be 11am - 8pm
Job Description:
Due to continued expansion, Forward's Carrier Management team is seeking a Regional Carrier Specialist (RCS), at its Groveport, OH facility. Forward is seeking self-motivated individuals to successfully oversee the on-time service performance and administration of our P&D vendor network. This role is responsible to ensure that shipments are picked up and delivered on time with the applicable data entry completed. It also handles issues occurring before, during and after service; determining if additional cost is justified or charges warranted with customer consultation. They may engage with Forward's sales and operations forces to gain full resolution. The RCS also work with terminal personnel and management to resolve delays associated with the hand off between the vendor and Forward's terminal.
Core Responsibilities and Duties:
Operate with integrity and a safety and service-centric mindset
Ensure the daily performance of Forward's PU&D vendors meets company expectations
Ensure vendor and terminal understanding and accountability to meet Key Performance measures:
On-time service performance
Proof-of-service data within 30 minutes of service completion
Proof-of-Delivery images are made visible to customers by the following morning
Vendor invoicing is performed systematically within contractual guidelines
Ensure accessorial charges are denied or applied with proper judgement, documentation, accuracy and professionalism
Operate and oversee the PU&D assignment in a way that avoids claims
Professional communication
Perform basic math, typing, computer literacy and utilize multiple software applications
Initial search for lost freight
Use effective organization and multitasking skills to operate successfully in a fast paced environment
Contribute favorably to the team culture of teamwork, proactivity, urgency, and ownership
Other duties as assigned
Qualifications:
Interest and aptitude for Logistics, Transportation, Customer Service and/or Leadership
Ability to work individually and as part of a team
Ability to build positive and effective work relationships
Excellent verbal and written/email communication skills
Self-discipline
Multitasking ability in a fast-paced environment
Basic fluency in Microsoft applications such as Excel, 365, Word, Power Point
Effective Interpersonal skills
Reliable attendance
Benefits:
Forward Air is an Equal Opportunity employer.
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Forward Air is a leading asset-light provider of transportation services across the United States, Canada, and Latin America. We provide expedited less-than-truckload services, including local pick-up and delivery, shipment consolidation/deconsolidation, warehousing, and customs brokerage by utilizing a comprehensive national network of terminals. In addition, we offer truckload brokerage services, including dedicated fleet services, and intermodal, first and last-mile, high-value drayage services, both to and from seaports and railheads, dedicated contract and Container Freight Station warehouse and handling services. Forward also operates a full portfolio of multimodal solutions, both domestically and internationally, via Omni Logistics. Omni Logistics is a global provider of air, ocean, and ground services for mission-critical freight. We are more than a transportation company. Forward is a single resource for your shipping needs
We move freight, but we're powered by people. Whether you're in the warehouse, on the road, or behind the screen, every teammate keeps our global business in motion and brings logistics to life.
Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.
Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.
The foundation product for Forward Air is our expedited linehaul service, offering consistent and reliable transit and on-time, damage-free deliveries. By locating terminals on or near airports and maintaining a scheduled transportation network, we are able to arrange for convenient and consistent service with broad geographic coverage. Shipments of varying sizes (TL/LTL) are received at our terminals and transported by contracted service providers either (1) on a direct truck to the destination terminal, (2) through our Columbus, Ohio central sorting hub, or (3) through one of our 12 regional hubs, where they are unloaded, sorted, and reloaded in rapid fashion. After reloading the shipments, our contracted service providers deliver them to the destination city for early morning recovery. Through our Forward Air Complete® cartage service, customers also can have shipments picked up from the shipper, delivered to the final consignee, or transferred at the airport, simplifying the freight management processes. These options allow us to maximize handling efficiency of each shipment while minimizing freight loss and damage, improving transit times over traditional ground transportation.