Regional Claims Agent

Job Summary

Manages the damage and claims performance of the Automotive Distribution Centers within assigned Region, to meet company core values and competency and performance management goal expectations. Controls the vehicle damage investigation and reporting processes, while also working directly with the terminals to identify damage trends and reduce damages through data trends. Develops and manages a regional consulting approach to adjudicate claims through proper investigations. Provides direction to the contractor network ensuring CSX standards are met in the damage & liability processes.

Primary Activities and Responsibilities

• Evaluate all damage claims from terminals within a defined region to assign monetary liability. Work with terminal managers daily to investigate damages to complete the major damage report (MDR) as required by freight claims and the manufacturers.
• Work with manufacturers, TDSI, and Freight Claims and Damage to deliver real time data and trends identifying damage areas in order to reduce claims exposure for CSX and damages for our customers.
• Work directly with TDSI ROMs to provide data and recommendations within their Regions aimed at reducing damages.
• Identify processes to handle the reporting, tracking, and resolution of all inoperable units delivered on rail at TDSI terminals.
• Work hand in hand with manufacturers and their agents to expedite repairs in order to reduce railcar dwell and improve terminal and fleet fluidity.
• Work with each OE to develop and implement processes to expedite the handling of inoperable units.
• Work with Freight Claims and Damage on adjudicating claims that do not reach the dispute resolution stage.
• Work with contractors to gather any and all pertinent data and information in preparation for monthly claims dispute calls.
• Miscellaneous activities and responsibilities as assigned by manager

Minimum Qualifications

• High School Diploma/GED
• 5 or more years of experience in Transportation, Logistics, Supply Chain, Operations, or Business/Strategic Management

Preferred Qualifications

• Bachelor''s Degree/4-year Degree
• 2 or more years of experience in Transportation, Logistics, Supply Chain, Operations, or Business/Strategic Management

Knowledge and Skills

• Knowledge of process principles and practices, ability to think critically, and identify issues and propose innovative solutions.
• Railroad Industry knowledge
• Creative and strategic problem solving skills, as well as time management and prioritization skills
• Ability to communicate effectively with senior leadership audiences
• Microsoft Office skills
• Written, oral communication, and presentation skills
• Collaboration at all levels of organization and consultative skills
• Negotiation and influencing skills
• Relationship building and conflict resolution skills
• Ability to address issues promptly while maintaining a customer service orientation

Leadership

The CSX Leadership Model is the foundation of our Talent Strategy and is what drives CSX performance. CSX accordingly selects and develops talent based on each of the following: producing results, creating change, and inspiring excellence.

Job Requirements

• Work in confined spaces at times
• Wear protective equipment (such as welding shields, hard hat, hearing protection)
• Work with equipment that intensifies the heat factor
• Work at elevated heights
• Work hours may vary in length and schedule (may include a non-standard work week)

CSX is passionate about building a workforce that reflects the values and behaviors of ONE CSX. We are nationally recognized for our commitment to diversity and engagement, as well as our support for veterans and reservists.

CSX, based in Jacksonville, Florida, is a premier transportation company. It provides rail, intermodal and rail-to-truck transload services and solutions to customers across a broad array of markets, including energy, industrial, construction, agricultural, and consumer products. For nearly 200 years, CSX has played a critical role in the nation''s economic expansion and industrial development. Its network connects every major metropolitan area in the eastern United States, where nearly two-thirds of the nation''s population resides. It also links more than 230 short-line railroads and more than 70 ocean, river and lake ports with major population centers and farming towns alike. More information about CSX Corporation and its subsidiaries is available at www.csx.com. Connect with us on Facebook X LinkedIn Instagram YouTube

Closing Statement

At CSX, two of our six Guiding Principles are Valuing and Developing Employees as well as Operating Safely. We are committed to offering our team members the most competitive compensation and benefits package available, unlimited opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.

CSX is an Equal Opportunity Employer Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Click here to view the EEO is Law poster.

CSX Transportation and its subsidiaries are not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at CSX via e-mail, Internet, or directly to hiring managers without a valid written search agreement in place with the Talent Acquisition / HR department will be deemed the sole property of CSX. No placement fee will be paid in the event a candidate is hired as a result of the referral, or through other means.

This role offers an annual salary range based on experience and qualifications. In addition to base salary we provide an annual bonus opportunity.

At CSX, we prioritize valuing and developing employees, as well as operating safely. We are committed to offering our team members competitive compensation, a comprehensive benefits package, and unlimited growth opportunities. Our benefits support financial, physical, emotional, and social well-being, with health plans, wellness programs, and customizable coverage options. Learn more about our benefits here.