Regional Client Executive

Regional Client Executive

Address: 108 WILMOT ROAD,DEERFIELD,IL,60015-05108-00001-Y

Job ID 1887542BR

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Job Summary

This role leads the Client Management team in overseeing strategic, post-sale client relationships within our pharmacy-based healthcare services organization. This role is responsible for driving client satisfaction, identifying growth opportunities, and ensuring the successful implementation and utilization of our solutions. In collaboration with Client Executives and other leaders, this role ensures that client engagement aligns with broader organizational goals and growth strategies.

Job Responsibilities

• Provide strategic direction and day-to-day leadership for the Client Management team, aligning departmental goals with organizational objectives.
• Oversees all aspects of post-sale client engagement to ensure sustained satisfaction, trust, and long-term partnership success.
• Executes strategies to grow existing accounts through deeper adoption of solutions and introduction of new services or products.
• Leads the escalation and resolution process for complex client issues, ensuring efficient cross-functional coordination and client satisfaction.
• Guides the team in helping clients maximize value from installed solutions through best practices, performance reviews, and consultative guidance.
• Maintains active, transparent communication with key clients, addressing needs proactively and fostering executive-level relationships.
• Defines, implements, and tracks KPIs to assess client engagement success, solution adoption, retention, and satisfaction levels.
• Collects, analyzes, and shares client feedback to influence internal strategies related to service delivery, product development, and client experience.
• Partners with sales, marketing, product development, and operations to ensure a coordinated approach to client success and solution implementation.
• Collaborates with Client Executives to contribute to strategic account planning, supporting client objectives and business alignment.
• Provides leadership with comprehensive reports on account health, expansion activities, retention risks, and resolution metrics.
• Recruits, onboards, mentors, and develops a high-performing Client Management team, building a culture of accountability, service excellence, and continuous improvement.

About Walgreens

Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

Basic Qualifications

• Bachelor's and at least 6 years of experience in Business, Healthcare Administration, or a related field OR High School/GED and at least 9 years of experience in Business, Healthcare Administration, or a related field
• Experience in client success, account management, or client services in healthcare or pharmacy services.
• Demonstrated success in building and leading high-performing client-facing teams.
• Strong strategic thinking, leadership, and problem-solving capabilities.
• Excellent communication, presentation, and relationship management skills.
• Proficiency with CRM and client success tools (e.g., Salesforce, Gainsight).
• Ability to travel as needed to support client relationships and team development.
• At least 2 years of experience contributing to financial decisions in the workplace.
• At least 3 years of direct leadership, indirect leadership and/or cross-functional team leadership.
• Willing to travel up to/at least 10% of the time for business purposes (within state and out of state).

Preferred Qualifications

• MBA or advanced degree

We will consider employment of qualified applicants with arrest and conviction records.

The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Salary Range: $150000 - $240,625.00 / Salaried

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