Regional Clinic Practice Manager

Cottage Medical Group seeks a Regional Clinic Practice Manager. The Regional Clinic Practice Manager oversees and mentors the clinic staff in partnership with multi-sites within the region. Responsible for the daily operations and management of the assigned clinic site/s. In collaboration with leadership, establishes and maintains outcomes that align with strategic goals.

Cottage Health is a leading acute care hospital system, located on the central coast of California, widely known for our superior patient care, innovation, medical research and education. Our health system operates primarily in Santa Barbara, CA, since 1888, and consists of three acute care hospitals, a Rehabilitation Hospital, multiple clinics and a multi-site Urgent Care system. Our mission is to serve the central coast communities with excellence, integrity, and compassion. Every day we touch thousands of lives in many different ways, resolute in our mission to put patients first. We take pride in helping our patients get back to living their lives - in the places they love.

Cottage Health is an Equal Opportunity Employer. Cottage Health applicants are considered solely based on their qualifications, without regard to race, color, ethnicity, religion, age, gender, transgender, gender expression and identity, national origin, ancestry, disability, sexual orientation, marital status, military status or any other classification protected by law. This policy applies to all aspects of the relationship between Cottage Health and an applicant or employee. Cottage Health is committed to upholding discrimination-free hiring practices. We strive to cultivate an environment where exceptional people bring diverse perspectives and find belonging, support and connection to their work.

Any Cottage Health applicants who require assistance or reasonable accommodations during the application process may request the need for accommodation with the Recruiter.

• Pay for non-physician positions is determined based on related years of experience and internal equity. Eligible employees may also receive additional forms of compensation, including shift differentials, on-call pay, incentive pay, and bonus opportunities, where applicable. Manager and above positions may participate in Cottage Health's annual management incentive program. Physician compensation is determined based upon specialty and may include bonus potential. For more information on our comprehensive Total Rewards offerings, please visit https://cottagehealth.org/careers/total-rewards.

If you''re already a Cottage Health employee, please apply on this link only.

All job qualifications listed indicate the minimum level necessary to perform this job proficiently.

LEVEL OF EDUCATION

Minimum: Bachelor''s Degree or equivalent using the standard of 2 years of relevant experience equals 1 year of education

TECHNICAL REQUIREMENTS

Minimum: Intermediate Microsoft Suite skills

YEARS OF RELATED WORK EXPERIENCE

Minimum: Four (4) years of management experience in a healthcare clinic setting or related

service

This is not an exhaustive statement of duties, responsibilities, or requirements. Employees will be required to perform any job, with related instruction given by their supervisor, subject to reasonable accommodation.

• In collaboration with team members and leadership, builds a clinic culture of quality and safety, operational efficiency, customer experience excellence, brand promotion and immersion, and comprehensive integration through standardization, relationship building, management of resources, and monitoring results.
• Oversees and manages staff and resources to strengthen and maintain operational excellence including quality of care, scope of service, scope of practice, inventory, and customer experience. Mentors and coaches staff to achieve goals for improvement in all areas.
• Provides recommendations to senior leadership that align with the strategic direction, operational model, brand, and quality patient care for the system.
• Manages and mentors the Clinic Assistant Manager(s) to ensure successful operations of all sites within the region.
• Manages clinic staff including recruitment, training, mentorship, education, scheduling, development, and discipline.
• Audits key performance indicators (Net Promoter Scores, patients per provider per hour, financial metrics, clinical metrics, financial accountability) and develops and implements action plans to address areas for improvement.
• Maintains technical skills to provide support and expertise including patient registration, patient financial responsibilities (point of service collections), and referral process.

This is not an exhaustive statement of duties, responsibilities, or requirements. Employees will be required to perform any job, with related instruction given by their supervisor, subject to reasonable accommodation.

• In collaboration with team members and leadership, builds a clinic culture of quality and safety, operational efficiency, customer experience excellence, brand promotion and immersion, and comprehensive integration through standardization, relationship building, management of resources, and monitoring results.
• Oversees and manages staff and resources to strengthen and maintain operational excellence including quality of care, scope of service, scope of practice, inventory, and customer experience. Mentors and coaches staff to achieve goals for improvement in all areas.
• Provides recommendations to senior leadership that align with the strategic direction, operational model, brand, and quality patient care for the system.
• Manages and mentors the Clinic Assistant Manager(s) to ensure successful operations of all sites within the region.
• Manages clinic staff including recruitment, training, mentorship, education, scheduling, development, and discipline.
• Audits key performance indicators (Net Promoter Scores, patients per provider per hour, financial metrics, clinical metrics, financial accountability) and develops and implements action plans to address areas for improvement.
• Maintains technical skills to provide support and expertise including patient registration, patient financial responsibilities (point of service collections), and referral process.