Provide technical, clinical, and product support during EP procedures and oversee successful deployment and integration of the company’s technologies in clinical settings
Serve as an on-site expert in the EP lab, offering real-time guidance to physicians and staff on the use of company products
Collaborate with Regional Account Executives to support pre- and post-sales activities including product evaluations, troubleshooting, and in-servicing
Deliver ongoing clinical training and education to healthcare professionals, ensuring optimal use of the company’s technology and promoting clinical excellence
Maintain accurate, up-to-date records in the CRM system, including account activity and procedural data
Share customer-related insights into product-development and marketing teams based on field experience and physician input
Qualifications:
Education and Experience:
Bachelor's degree in the field of science/engineering (biomedical preferred) or related field or equivalent experience in cardiac electrophysiology
Minimum of 2 years of relevant medical device clinical support experience is preferred
Previous cardiac electrophysiology mapping experience is preferred but not required
Knowledge and Skills:
In-depth knowledge of cardiac diseases, treatments, and how cardiac mapping technology fits into the clinical workflow
Strong communication and interpersonal skills to work effectively with internal and external stakeholders of all levels
Excellent analytical and problem-solving skills, with the ability to assess complex technical and clinical requirements
Familiarity with hospitals, clinics and other healthcare settings
Ability to adapt to a fast-paced, dynamic environment and effectively support multiple accounts