Regional Customer and Engagement Lead, Google Cloud Consulting

Regional Customer and Engagement Lead, Google Cloud Consulting - Google Careers

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Regional Customer and Engagement Lead, Google Cloud Consulting

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corporate_fareGoogleplaceAustin, TX, USA; Atlanta, GA, USA; +3 more; +2 more

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Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders; deep expertise in domain.

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XThe application window will be open until at least July 30, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Austin, TX, USA; Atlanta, GA, USA; Boulder, CO, USA; Chicago, IL, USA.

Minimum qualifications:

• Bachelor"s degree or equivalent practical experience.

• 7 years in strategy and management consulting, corporate strategy, executive operations, or a customer-facing advisory role (e.g., Chief of Staff, Senior Account/Delivery Management).

• 7 years of experience in global programs or project management managing executive cross-functional stakeholders.

• Experience in the Cloud industry running services businesses, managing executive-level customer engagement programs, or handling customer escalations.

Preferred qualifications:

• Experience prioritizing tasks effectively, switch gears between long-term strategy, crisis management, and tactical execution, and deliver results in a fast-paced environment.
• Experience providing candid, high-level advisory to senior leaders, navigate sensitive organizational dynamics, and maintain composure and strategic focus during high-stakes customer escalations
• Experience with cross-functional stakeholder management skills, with the ability to influence at multiple levels across different geographies.
• Strong business acumen and experience in operational excellence for high-visibility event and engagement readiness, and the ability to manage dynamic, large-scale projects.
• Exceptional communication skills and a demonstrated ability to work in a highly collaborative, team-first environment.

About the job

This role offers a unique opportunity to operate at the intersection of immediate, high-visibility executive execution and long-term regional customer strategy. You will serve as a key bridge between global strategy evolution and regional execution, ensuring that strategic priorities translate into tangible business impact and long-term customer success.

You will lead the external engagement strategy and day-to-day execution for Regional Leader(s) interacting with critical external counterparts. You will act as a strategic advisor, managing executive-level customer touch-points, shaping high-profile briefings, and quarterbacking critical account escalations across the organization. You will also use these executive touch-points and data-driven insights to architect the region"s broader customer growth and adoption plans. You will design, scale, and lead strategic programs that accelerate customer adoption (such as AI and Gemini activation).

This role is a Key Advisor to the Regional Leader(s). You will possess a unique blend of high-level strategic thinking, crisis-management composure, and exceptional operational excellence. You should be an expert at navigating complex matrixed environments and have a proven track record of advising senior leaders and driving large-scale change.

Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $164000 - $240000 (USD) + 20% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities

• Develop and execute the external engagement strategy for the Regional Leader(s). Influence strategic direction for complex organizational designs and commercial shifts.
• Shape end-to-end briefings, content framing, and itineraries for executive leaders for high-visibility external engagements, customer summits, and regional trips.
• Guide high-visibility account escalations across the organization to swift resolution. Work closely with account teams to shape executive engagements.
• Develop and lead regional strategies that require deep subject-matter knowledge to drive customer adoption and accelerate business growth, including specific focus areas like AI and Gemini activation.
• Design, incubate, and scale programs and vertical-specific incubation businesses. Steer the execution of global initiatives within the region, ensuring they are translated into actual business impact and derive actionable insights from managed projects to refine commercialization tactics and address regional priorities with agility.

Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google"s Applicant and Candidate Privacy Policy.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google"s EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.

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