Regional DCEO Manager, Amazon Dedicated Cloud

Do you like helping U.S. government agencies implement innovative cloud computing solutions and solve technical problems? Are you committed to fundamentally transforming the way national security and defense mission agencies partner with industry to meet mission requirements? Do you have experience managing large, complex programs?

Amazon Web Services (AWS) is seeking a Data Center Engineering Operations (DCEO) Cluster Manager to join the AWS Infrastructure Services organization and serve as a technical resource and leader within data centers. The position will help ensure overall availability and reliability to meet or exceed defined service level agreements of data center operations in a specific region.

The DCEO Cluster Manager is responsible for the overall operation and maintenance of all electrical, mechanical, and HVAC equipment within the data centers. This role will assist in maintaining high reliability and performance while keeping the operating costs of the facilities at a minimum. This equipment supports mission-critical servers and must maintain a 99.999% uptime.

This position requires that the candidate selected be a U.S. Citizen and be able to obtain and maintain an active TS/SCI security clearance with polygraph.

Key Job Responsibilities

• Acts as Amazon's front line when it comes to electrical and mechanical equipment troubleshooting.
• The team will maintain, operate, and troubleshoot mission critical data center facility equipment including electrical support equipment such as stand-by diesel generators and related fuel systems, 3-phase electrical systems that include switchgear, UPS units, PDCs, and busways, among others.
• Mechanical equipment may include various types of computer room cooling units, chillers, cooling towers/water chemical system, air handlers and associated systems, pumps, and motors.
• Additional support equipment is included in the scope of the role which includes fire suppression systems, building automation systems, and general facilities equipment.

Responsibilities

• Oversee all aspects of the data centers critical infrastructure.
• Ensure that all work performed within the space is done to high quality and without impact to internal/external customers.
• Oversee the safety, security, availability, quality, and performance of the team, while driving a positive customer experience across multiple shift schedules.
• Manage teams of 24x7 engineering technicians and Facility Managers in all facets of their career.
• Engage in improvement projects, often requiring reaching out to a variety of support teams, and drive them from conception to completion.
• Ensure staffing levels are maintained and grow with expansions.
• Be actively involved in ongoing construction activities.
• Coordinate daily with a multitude of third party vendors ensuring adherence to contracted SLAs.
• Effectively and efficiently manage the operations budget and expenditures.

A Day in the Life

Your normal day will be anything but normal. You have the opportunity to manage a high performing team that is tasked with the Operations & Maintenance (O&M) of a unique critical infrastructure environment. The team knows their roles, and they know how to succeed. Managing and sharing in their success is exciting and rewarding. High performing partner teams are woven into every step of the O&M, the acceptance of construction, management of the security parameters, and the overall safety, security, and availability considerations. This all ensures that no two days are the same. You will end your day with the satisfaction of knowing that your contributions have significant impact on the mission of our customers.

About the Team

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.