Regional Director of Community Operations

Our mission at TROON is to consistently anticipate and exceed our customers' expectations by providing outstanding facilities and superior service at each and every one of our clubs. We strive for constant improvement and will conduct ourselves according to the highest standards of integrity and professionalism.

Position Summary:

A Regional Director of Community Management serves as the Chief Operations Officer of the communities within the region. The Regional Director oversees all aspects of the HOA, Golf, and Amenity operations including relationships between the Community and its members, guests, residents, and employees. Works directly with Community Board of Directors, ICON Leadership, Finance/Budget Team, Vendors to provide the unparalleled service, accountability and the ultimate club experience for our residents.

Essential Job Functions:

• Delivers and promotes prompt, courteous, and genuine service to all residents, members, guests, and employees.
• Motivates, directs, and assists department heads, managers, and front line staff on a daily basis.
• Plans, develops, and implements operational procedures and methods in concert with ICON practices and policies.
• Ensures that goals and objectives of the HOA and Amenities are implemented on a continuous basis to meet the expectations of the residents, membership, Board of Directors, and Management.
• Coordinates development of operating and capital budgets according to the budget calendar; monitors monthly, quarterly and annual financial statements for the HOA; takes effective corrective action as required.
• Maintains respective memberships with relevant professional associations. Attends conferences, workshops and meetings to keep abreast of current information and developments in the field.
• Understands and keeps abreast of HOA’s and Amenities financial record.
• Completes daily, month-end, and annual reporting as required.
• Monitors the quality of the HOA’s and Amenities products and services, and ensures maximum member and guest satisfaction.
• Secures and protects the HOA and Amenities assets, including facilities.
• Builds and nurtures professional relationships between the Community, the Team Members and the Company.
• Assist in directing and coordinating the activities of contracted vendors and evaluate their performance. 
• Facilitate and prepare paperwork for meetings, such as Budget, Annual and Board of Directors.
• Investigate complaints, disturbances and violations and resolve problems following rules and regulations.
• Inspect grounds, facilities, and equipment to determine necessity of repairs or updates.
• Solicit and analyze bids from contractors for repairs.
• Assist in planning, scheduling, and coordinating of general maintenance, major repairs, and construction projects as directed.
• Maintain records of maintenance and operating costs as well as all related Association dues.
• Purchase supplies as needed.
• Assist Board with the selection of vendors and manage contracts for provision of Association services such as cleaning, maintenance, and security services as directed.
• Assist in preparation of detailed budgets and financial reports for properties.
• Confer regularly with community association members to ensure their needs are being met. 
• Meet with the Board of Directors and committees to discuss and resolve legal and environmental issues or any other Association matter.
• Provides leadership to Team.
• Assist in covering for CAM/Club Manager positions that may be open or when out of office.

*The statements contained herein describe the scope of the responsibility and essential functions of this position, but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and safely. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please speak to your supervisor if you feel that you require an accommodation.

Education/Certificates/Licenses/Training:

• Community Association Manager (CAM) License required
• High School Diploma required
• Bachelor’s Degree preferred.
• PGA Member preferred but not required
• Must obtain any required local and state licenses or certifications.

Experience/Background/Knowledge:

Previous management experience in association operations required. A minimum of ten years of professional experience is preferred. Proven leadership experience is mandatory.

Skills:

Ability to communicate effectively with managers, guests and employees in one-on-one and small group situations in a fast paced environment. Ability to create and disseminate written correspondence. Ability to delegate responsibilities. Ability to motivate, develop and manage a team. Must be computer literate. Must be able to perform math computations essential for budgeting and cost analysis purposes.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee frequently is required to walk; use hands to finger, handle, or feel; reach with hands and arms; and climb or balance. The employee is occasionally required to sit; stoop, kneel, and crouch; and taste or smell. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. At times, may be required to operate a motor vehicle.

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.