Regional Director of Field Operations (On-Site Opportunity)

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Regional Director of Field Operations (On-Site Opportunity)

ALGV/HIC/AMS/UVC Corporate Office

MX - ROO - Cancún

Hotel Operations

Professional Staff/Corporate

Full-time

Req ID: CAN003506

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Summary

The Opportunity

Hyatt Hotels Corporation seeks an enthusiastic Regional Director Field Operations to join our Hyatt Inclusive Collection (Jade Region). In this role, you will be collaborating closely with the broader General Managers, Regional Functional Leaders (Commercial, Finance, HR, Engineering, F&B, Quality), Property Executive Committees, Owners and Ownership Representatives, and the Opening & Conversion Team team, where you'll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands and business lines can open the door for exciting career and growth opportunities to our colleagues.

As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

What sets us apart is our purpose-to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We're proud to have earned a place on Fortune's prestigious 100 Best Companies to Work For list since 2013. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy and respect, and making sure everyone feels like they belong.

We're proud to offer exceptional corporate benefits which include:

• Annual allotment of free hotel stays at Hyatt hotels globally

• Flexible work schedule

• Work-life benefits

Who You Are

As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect and Wellbeing. You enjoy working with others, are results driven and are looking for a variety of opportunities to develop personally and professionally.

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The Role

The Regional Director of Operations provides Director-level operational leadership and performance oversight for an assigned portfolio of Hyatt Inclusive Collection - Jade region hotels. The role is responsible for translating regional operating strategy into consistent property-level execution through General Managers and functional leaders, with a focus on improving guest experience, brand delivery, talent capability, risk controls, financial performance and owner satisfaction. Build organizational alignment and accountability by connecting hotels with Regional and Corporate functions. Operating within established regional strategy, brand standards, policies, and budget parameters, the role drives operational discipline, identifies performance gaps, supports corrective action, and escalates material portfolio decisions, owner matters, compliance risks, or strategic issues to the Senior Vice President of Operations.

Qualifications

Experience Required:

• Minimum 8-10 years of progressive hotel operations experience, including at least 3 years in a multi-property, area or regional leadership role.

Experience Preferred:

• Bachelor's degree in Hospitality Management, Business Administration, Finance, or a related field required; advanced degree preferred.

• Relevant certification in hotel administration, hospitality leadership, project management, finance, risk/safety, or agile ways of working is preferred.

• Advanced proficiency with hotel property-management, financial reporting, budgeting, forecasting, revenue-management, CRM, quality/reputation, workforce-management, and business-intelligence systems. Strong ability to analyze complex data and present concise performance insights.

The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

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We welcome you:

Research shows that individuals tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better.

We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place.

Apply

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