Overview
Advance Efficiency. Ensure Excellence. Transform Care.
We are seeking a Regional Director of Office Operations to provide high-impact operational leadership across a regional portfolio of hospice and home health branches. In this role, you will collaborate with senior leadership to implement efficient systems, uphold compliance and clinical standards, and ensure every branch delivers best-in-class service and care.
As a key leader in branch operations, you will serve as a strategic partner in process design, system support, and performance improvement-ensuring your assigned region meets organizational business goals, sustains compliance, and drives measurable outcomes.
Key Responsibilities:
Oversee day-to-day office operations across assigned branches
Analyze and enhance workflows, KPIs, and business processes
Serve as first-line support for Homecare Homebase, including troubleshooting and system guidance
Collaborate with the Regional Director of Office Operations Senior to design and document operational processes
Lead staff training sessions both in-person and via webinar
Clear backlogs and support underperforming branches with recovery plans
Assist in implementing systems for acquisitions and organic branch growth
Ensure branches maintain core business metrics and operational standards
Support large-scale process implementations and system rollouts
Deliver scheduled reports (daily, weekly, monthly, quarterly, annually)
Manage special operational projects as assigned
About You
Qualifications:
Bachelor's degree preferred
Minimum of 3 years' experience in hospice and/or home health operations
Strong background in leading and executing complex operational initiatives
Experience with Homecare Homebase preferred
Familiarity with Hospice and Home Health regulations, policies, and CoPs
Strong analytical and problem-solving skills
Ability to work independently and collaboratively in a team environment
Excellent communication, interpersonal, and leadership abilities
Strong organizational skills with the ability to prioritize and manage multiple deadlines
Valid driver's license and insurance coverage
Technology Skills:
Proficiency in Microsoft Word, Excel, and PowerPoint
Confident navigating smartphones, tablets, and EMR platforms
We Offer
Benefits for All Associates (Full-Time, Part-Time & Per Diem):
Competitive Pay
401(k) with Company Match
Career Advancement Opportunities
National & Local Recognition Programs
Teammate Assistance Fund
Additional Full-Time Benefits:
Medical, Dental, Vision Insurance
Mileage Reimbursement or Fleet Vehicle Program
Generous Paid Time Off + 7 Paid Holidays
Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
Free Continuing Education Units (CEUs)
Company-paid Life & Long-Term Disability Insurance
Voluntary Benefits (Pet, Critical Illness, Accident, LTC)
Apply now and help build the operational infrastructure that drives compassionate care and measurable outcomes.
Legalese
This is a safety-sensitive position
Employee must meet minimum requirements to be eligible for benefits
Where applicable, employee must meet state specific requirements
We are proud to be an EEO employer
We maintain a drug-free workplace
ReqID: 2026-140311 Category: Corporate Position Type: Full-Time Company: Gentiva Hospice