Regional Director of Operations

Community First Solutionsseeks a strategic and mission-driven Regional Director of Operations to lead operational excellence, performance, and resident experience across a growing portfolio of senior living communities. This high-impact leadership role partners closely with Executive Directors, clinical leaders, and organizational departments to ensure each campus consistently delivers exceptional care, hospitality, and operational performance aligned with our mission and values. The ideal candidate is an experienced multi-site operator who thrives in fast-paced, growth-oriented environments and brings a balance of operational discipline, people leadership, and strategic thinking. This leader will serve as a critical connector between enterprise strategy and day-to-day execution — ensuring organizational standards are not only implemented, but sustained across every community we manage.

In this influential leadership role, you’ll coach and develop campus leaders, strengthen operational systems, support growth and integration efforts, and drive meaningful outcomes that improve the lives of residents, families, and employees. You’ll help shape the future of senior living by fostering a culture centered on dignity, connection, accountability, and continuous improvement.

Why You’ll Love Us

• Mission-Driven Culture – At Community First Solutions, people come first. You’ll join an organization committed to creating meaningful experiences for older adults while building stronger communities through compassionate care and service.
• Purposeful Leadership – Your work will directly impact the quality of life, dignity, and well-being of residents across multiple communities. Every decision you make helps shape exceptional experiences for residents, families, and employees alike.
• Growth & Opportunity – We are an organization growing with intention and momentum. You’ll play a key role in supporting operational expansion, new campus integrations, and organizational transformation within a forward-thinking senior living organization.
• Collaborative Leadership Environment – You’ll partner with passionate leaders across operations, clinical services, HR, finance, facilities, and talent acquisition who are aligned around shared goals and committed to excellence.
• Leadership Development & Influence – You’ll have the opportunity to mentor Executive Directors and emerging leaders, helping strengthen organizational depth and build the next generation of operational leadership.
• Innovation & Continuous Improvement – We value fresh thinking, adaptability, and innovation. You’ll work in an environment that encourages proactive problem-solving, operational excellence, and creative approaches to enhancing the resident and employee experience.

Why We’ll Love You

• You bring strong operational leadership experience, successfully overseeing multiple communities, service lines, or regions within senior living, healthcare, or post-acute care environments.
• You know how to translate strategy into action, driving consistent operational execution while balancing organizational goals, campus needs, and resident-centered outcomes.
• You lead with accountability and collaboration, building trust with Executive Directors, department leaders, and cross-functional teams through coaching, communication, and support.
• You are highly adaptable and solutions-oriented, navigating complexity, growth, and change with confidence, urgency, and professionalism.
• You bring financial acumen and business insight, understanding how to drive operational performance through budgeting, labor management, census growth, and resource optimization.
• You are deeply committed to quality and hospitality, ensuring residents experience care, dignity, connection, and service excellence at every level of the organization.
• You understand the importance of compliance and operational integrity, maintaining high standards across quality, safety, and regulatory performance.
• You are a people-focused leader who develops talent, strengthens culture, and creates environments where employees feel supported, empowered, and connected to a shared mission.
• You thrive in the field, building relationships through visible leadership presence and hands-on operational support across multiple campuses and markets.

If you’re ready to lead with purpose, elevate operational excellence, and make a lasting impact across a growing senior living organization, we’d love to meet you.

Apply todayand help us create exceptional experiences, strengthen communities, and redefine what senior living can be.

Operational Leadership and Regional Performance

• Provide day‑to‑day and strategic operational oversight for a multi‑state portfolio of senior living communities.
• Ensure consistent execution of organizational standards, policies, and service expectations across all campuses.
• Conduct regular on‑site visits to assess performance, coach leaders, and support operational needs.
• Lead operational readiness and integration efforts for new acquisitions, expansions, and program launches.
• Translate enterprise‑level strategy into clear, actionable operational plans for campus leaders.

Quality and Safety

• Uphold the highest standards of quality, safety, and person‑centered care in alignment with the VP of Health Services’ strategic direction.
• Monitor quality metrics and partner with clinical leaders to drive continuous improvement.
• Ensure each campus delivers a hospitality‑driven resident experience that reflects the organization’s mission and values.
• Support the implementation of innovative care models and best practices across the region.

Finance and Business Performance

• Own regional P&L performance, including census growth, labor management, and expense control.
• Partner with Executive Directors on budgeting, forecasting, and financial action planning.
• Analyze performance data to identify trends, opportunities, and risks — taking decisive action to improve outcomes.
• Support payer mix optimization and revenue strategies in collaboration with finance and clinical teams.

Regulatory Compliance & Risk Management

• Ensure all communities operate in full compliance with federal, state, and local regulations across multiple jurisdictions.
• Support survey readiness, audit preparation, and corrective action planning.
• Identify and mitigate operational and regulatory risks with urgency and precision.
• Foster a culture of accountability, transparency, and proactive compliance.

Leadership Coaching & Talent Development

• Coach and mentor Executive Directors and department leaders to strengthen leadership capability and operational excellence.
• Partner with Human Resources and Talent Acquisition Consultants on workforce planning, recruitment, and retention strategies.
• Support succession planning and leadership development across the region.
• Reinforce organizational culture, values, and Always Behaviors through consistent leadership presence and modeling.

Cross Functional Partnership

• Collaborate closely with Health Services, Clinical Quality, HR, TA, Finance, Compliance, and Facilities to support campus needs.
• Serve as a key operational partner to the VP of Health Services, ensuring alignment between regional execution and enterprise strategy.
• Participate in organizational initiatives, committees, and strategic projects that advance operational excellence.

Education

• Bachelor’s degree in Healthcare Administration, Nursing, Business, or a related field required
• Masters preferred

Experience

• 5+ years of multi‑site leadership experience in senior living, long‑term care, or healthcare operations.
• Demonstrated success in operational performance, census growth, and financial management.
• Strong understanding of multi‑state regulatory environments.
• Experience supporting organizations through growth, change, or transformation preferred.
• Financial acumen for budgeting, revenue management, and operational efficiency.

Leadership & Competencies

• Strong operational acumen with the ability to translate strategy into action.
• Exceptional leadership presence with the ability to coach, influence, and build trust.
• Commitment to hospitality, service excellence, and resident‑centered care.
• Highly collaborative, solutions‑oriented, and adaptable in a fast‑paced, growing organization.
• Strong communication and relationship‑building skills across diverse stakeholder groups.
• Deep personal commitment to the dignity, well‑being, and quality of life of residents.

Travel Expectations

• Frequent travel to assigned region (75%), including possibility of overnight travel as needed.